16 of 20
04/23/2020
Subject: FreshBlender FAQ & Troubleshooting
High Product Temperature
NOTE: Machine temperatures will be displayed on the
MANAGER Menu, SERVICE INPUTS, TEMPERATURES Menu.
NOTE: Unit temperature set point is 36 °F ±4 °F (2 °C ±2 °C).
• Has the unit been off for more than 2 hours?
• Verify nothing has been placed on top of machine.
• Has the door been open for a cleaning or service
operation?
• Is there any damage to the door gasket or the door
not closing properly? Clean or replace the gasket if
necessary to correct the issue. See FIGURE 1.
- If there are mechanical issues preventing the door
from closing call for service.
• Verify the door is completely closed and monitor the
temperature for 30 minutes, the temperature should
move down.
• Has a large amount of product been placed in the
cabinet?
- If so, the temperature should be monitored to
confirm it is coming down. Record the current
temperature and check again in 30 minutes.
• Does the temperature come down at all? Check the
cabinet and nozzle temperatures in 30 minute intervals
to make sure the temperature is coming down.
• Is the Condenser filter clogged? Carefully remove, clean,
and reinstall the condenser filter. Do NOT bend filter.
See FIGURE 2.
• Make sure other equipment nearby is not blowing hot
air into the rear of the machine.
• If at 30 minutes with no door openings the temperature
has increased call for service.
• Power machine OFF for 30 seconds and then back ON.
Monitor the temperature at 30 minute intervals through
the TEMPERATURES MENU to make sure temperature
is coming down. Restarting the machine will reset the
alarm until it is triggered again.
NOTE: If the problem persists, call for service.
FIGURE 2 -Condenser Filter
FIGURE 1 -Door Gasket
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