MultiTaction MT557D - Warranty Service Policy and Procedures

MT CELL SETUP MANUAL MT556XNB, MT556UNB AND MT557D | 43
WARRANTY SERVICE POLICY AND PROCEDURES
Revision 3.0 www.multitaction.com
15.9.2020
P/N: MT2201012
Warranty service policy and procedures
Models
This warranty applies to the following models:
MT557D, MT556XNB and MT556UNB
Definitions
 Authorized Reseller — A reseller authorized by MultiTaction to sell the Products.
 Buyer — The first purchaser of a Product or Products from MultiTaction or Authorized Reseller.
 MultiTaction — MultiTaction Ltd. and its subsidiaries.
 Product or Products — Multi-touch displays manufactured by MultiTaction, which are branded as
MultiTaction Cell.
General Terms and Conditions
1. The Products carry a limited warranty for a period of twelve (12) months, applicable from the date of
delivery of the Products to the Buyer by MultiTaction or by Authorized Reseller, as the case may be.
2. This limited warranty covers only the Products. It does not cover software or non- MultiTaction Cell- or
MultiTaction Cell-branded products.
3. This warranty is valid only when Buyer either presents proof of purchase consisting of original invoice or
sales slip indicating the date of purchase, model and serial number of this Product, or properly
completes and presents the warranty card, indicating the date of purchase, the name of the Authorized
Reseller, the model of this Product, and the serial number of this Product. MultiTaction reserves the
right to refuse warranty if this information has been removed, obliterated, or altered after the original
purchase of this Product from MultiTaction or the Authorized Reseller, where applicable. Buyer shall
notify MultiTaction in writing of the claimed defects and demonstrate to MultiTaction’s satisfaction that
said defects are covered by this limited warranty.
4. MultiTaction 's obligations are limited to repair of the defect or replacement of the defective part or, at
its option, replacement of this Product itself.
5. Only MultiTaction Authorized Resellers may carry out warranty repairs. Warranty is void if any
unauthorized service provider has attempted repair. MultiTaction shall not be liable for reimbursements,
claims, or damages that may result from any unauthorized repair of this Product.
6. Repair or replacement under the terms of this warranty does not provide Buyer a right to extend or
renew the warranty period. Repair or direct replacement of this Product under the terms of this
warranty may be fulfilled.
7. The warranty is only applicable to defects in material, design and workmanship of this Product.
8. By way of an example only, and not as a limitation, the warranty does not cover the following, unless
specifically authorized in writing by MultiTaction:
- Periodic checks, maintenance, repair and replacement of parts due to normal wear and tear;
- Abuse or misuse, including but not limited to the failure to use the Product for its normal purposes or
in accordance with MultiTaction 's instructions on usage and maintenance;
- Any damage caused by the combination of this Product with other products;
- Any damage resulting from the interaction of this Product with any software or hardware, including,
but not limited to, loss or corruption of data;
- Any damage caused to the Product by viruses or other types of malicious code, or malicious intrusion;