NCR RealPOS 5953 - Problem Isolation Procedures; Troubleshooting Table

6-2 Chapter 6: Hardware Service
Problem Isolation Procedures
NCRoffersbothon‐siteandmail‐inservicefortheNCRRealPOS5953
USBDynaKey.Beforecallingforserviceormailinginyourunitfor
repair,stepthroughtheproblemisolationproceduresbelowtomake
suretheDynaKeymoduleisinneedofrepair.Also,youranswersto
thesequestions
mayspeedtheservicingofyourDynaKey.
Troubleshooting Table
Thefollowingtableprovidesgeneraltroubleshootingtipsforthe
DynaKey.IfyouexperienceaproblemwithyourDynaKey,please
explorethepossiblesolutionoptionsinthistablebeforereplacingany
componentinthesystem.
Symptom Probable Cause Solution
DynaKeykeypad
notworking
KeylockinLposition TurnKeylocktoanotherposition
 Keyboardnotpowered Possibleshortedcondition.Power
forUSBdevicesiscontrolledbya
USBdistributionswitch.
Somekeysonthe
DynaKeykeypad
notworking
DynaKeyisinPCSetupmode
(LEDisflashingred/green)
Powercyclethesystem.
 DynaKeyhotpluggedinto
terminalwithterminal
poweredon.
Re‐bootthesystem