What to do if my NCR Touch terminal lights up but doesn't communicate with the host?
If your NCR Touch terminal lights up but doesn't communicate with the host, it could be due to bad cable connections to the host port or a misconfigured host. First, check the cable connections. If the connections are correct, verify the host configuration.
How to fix a blank screen on NCR RealPOS 5977 Touch terminals after power-up?
A blank screen on your NCR Touch terminal after powering it up usually means the unit isn't receiving power. Check for faulty connections, ensure the power source is properly connected to the power supply, inspect for damaged cables, and verify all connections are secure.
General| Brand | NCR |
|---|---|
| Series | RealPOS |
| Model | 5977 |
| Type | Touch Terminal |
| Display Size | 15 inches |
| Display | LCD |
| Resolution | 1024 x 768 |
| Processor | Intel Celeron |
| Memory Type | DDR3 |
| Storage Type | SSD |
| Operating System | Windows 10 IoT |
| Connectivity | Ethernet |
| Ports | USB, Serial, Ethernet |
| Power Supply | 100-240V AC, 50-60Hz |
Defines the intended audience for the user guide.
Outlines essential safety precautions and compliance information.
Specifies requirements for connecting to an IT power system.
Details guidelines for using certified peripheral devices.
Provides critical instructions for proper equipment grounding to prevent shock.
Describes procedures and contact information for handling initial product failures.
Details warranty coverage, exclusions, and limitations.
Lists other relevant NCR manuals for further information.
Provides a general introduction to the NCR 5977 customer display.
Lists the different models of the NCR 5977 customer display.
Details the physical and technical specifications of the display models.
Outlines the software needed to operate and configure the NCR 5977 hardware.
Describes the support and pre-installed character sets for the display.
Defines operating, storage, and transit environmental conditions.
Specifies the acceptable temperature and humidity for operation.
Details environmental limits for short-term high-stress conditions.
Specifies acceptable conditions for storing the display for up to three months.
Specifies acceptable conditions for transporting the display for up to one week.
Provides physical measurements and diagrams of the display unit.
Details the dimensions related to different pole mounting options.
Specifies the dimensions for mounting the base plate.
Covers AC/DC power requirements and operational environment.
Details the pin assignments for USB and RS-232 interfaces.
Provides dimensions for routing cables through the display unit.
Overview of installation, cable, power, and tool requirements.
Step-by-step guide for physically installing the display unit.
Instructions for using cable management and strain relief brackets.
Details system diagnostics, microcontroller, memory, and display tests.
Critical safety precautions to follow before servicing the display.
General information and troubleshooting for display issues.
Instructions for replacing the display unit if it malfunctions.
Guidelines for safely cleaning the display unit's cabinet and lens.
Explains how the host communicates with the display using data and commands.
Recommends optimal scrolling rates for the LCD display to prevent residual images.
Lists and describes the various commands for controlling the retail display.
Details data and command handling for the graphical display.
Lists commands specific to controlling the graphical display features.
Overview of the software used for NCR POS solutions and display support.
Information on installing and using RPSW for Windows.
Information on installing and using RPSL for Linux.
Step-by-step guide for downloading and installing the RPS software.
Procedures for removing the Retail Platform Software from Windows and Linux.
Overview of the utility for updating firmware and character sets.
Steps to download the necessary software utility from the NCR website.
Instructions for installing the software utility on Windows and Linux.
Procedures for removing the software utility from Windows and Linux.
Information on device firmware and how to update it.
Details about the ROM Flasher utility for firmware updates.
Explains the capabilities of the Code Page Utility for managing character sets.
Instructions on using the Code Page Generator application.
Procedures for flashing new or existing code pages onto the display device.
Overview of the utility for configuring NCR 5977 line displays.
Describes features related to saving settings and querying code pages.
Steps for downloading and installing the Service Support Utility.
Guide for installing the Service Support Utility on Windows.
Procedures for removing the Service Support Utility from Windows and Linux.
Instructions for stopping or disabling the service's automatic startup.
Steps to start or manually run the service on Windows and Linux.
Guide to configuring the utility to use default settings.
Steps to change the display's brightness level on Windows and Linux.
Information on migrating from older NCR 2x20 displays to the 5977 model.
Information on migrating from older NCR graphical displays to the 5977 model.
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