System Maintenance Manual
SECTION 3 TROUBLESHOOTING
Remote Administration and Maintenance
PCPro can remotely access the UNIVERGE SV9100 system for maintenance
and diagnostics. The
remote PC and the system are connected using a
modem on the GCD-CP10 or using IP.
Problem Solving
To find the cause, consider all problem symptoms carefully. As each aspect of
the problem is considered, the
technician is guided to a probable solution.
The problem must be defined as accurately as possible, so that the most
efficient steps to the solution can be
taken. Flowcharts in the next section help
define the problem.
System Down
This term describes one of the following situations:
No access to internal dial tone on any installed Multiline Terminal or
Single Line Telephone.
No LED or display indication on any installed Multiline Terminal.
No system tones are generated.
Partial Operation
This term refers to any situation that cannot be completely described
under the System Down conditions.
Reset
At times, the station and/or the blade must be reset. The following
resets are used in the system:
Terminal Reset – Unplug the station line cord from the station and then
plug it back into the station.
Blade Reset - Unseat the blade and reseat.
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