ProCoder™)R900i™ Installation and Maintenance Guide 31
Chapter 7: Contact Information
Within North America, Neptune Customer Support is available Monday through Friday,
7:00 A.M. to 5:00 P.M.Central Standard Time by telephone, email, or fax.
By Phone
To contact Neptune Customer Support by phone, complete the following steps.
1. Call (800) 647-4832.
2. Select one of the following options:
l Press 1 if you have a Technical Support Personal Identification Number (PIN).
l Press 2 if you do not have a Technical Support PIN.
3. Type the six-digit PIN and press #.
4. Select one of the following options.
l Press 2 for Technical Support.
l Press 3 for maintenance contracts or renewals.
l Press 4 for Return Material Authorization(RMA) for Canadian accounts.
You are directed to the appropriate team of Customer Support Specialists. The
specialists are dedicated to you until the issue is resolved to your satisfaction. When
you call, be prepared to give the following information:
l Your name and utility or company name.
l A description of what occurred and what you were doing at the time.
l A description of any actions taken to correct the issue.
By Fax
To contact Neptune Customer Support by fax, send a description of your problem to
(334) 283-7497. Please include on the fax cover sheet the best time of day for a
Support Specialist to contact you.
By Email
To contact Customer Support by email, send your email message to
support@neptunetg.com.
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