Nighthawk AX8 8-Stream AX6000 WiFi Router
Troubleshooting 150 User Manual
The user name is admin. The password is the one that you specified the first time that you
logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
3. Click the ADVANCED tab.
The ADVANCED Home page displays.
4. Check to see that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your router
did not obtain an IP address from your ISP.
If your router cannot obtain an IP address from the ISP, you might need to force your cable or
DSL modem to recognize your new router by restarting your network. For more information, see
Sequence to Restart Your Network on page 161.
If your router is still unable to obtain an IP address from the ISP, the problem might be one of the
following:
• Your Internet service provider (ISP) might require a login program. Ask your ISP whether they
require PPP over Ethernet (PPPoE) or some other type of login.
• If your ISP requires a login, the login name and password might be set incorrectly.
• Your ISP might check for your computer’s host name. Assign the computer host name of your
ISP account as the account name on the Internet Setup page.
• If your ISP allows only one Ethernet MAC address to connect to Internet and checks for your
computer’s MAC address, do one of the following:
- Inform your ISP that you bought a new network device and ask them to use the router’s
MAC address.
- Configure your router to clone your computer’s MAC address.
If your router obtained an IP address, but your computer does not load any web pages from the
Internet, it might be for one or more of the following reasons:
• Your computer might not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www addresses)
to numeric IP addresses. Typically, your ISP provides the addresses of one or two DNS servers
for your use. If you entered a DNS address during the router’s configuration, reboot your
computer, and verify the DNS address. You can configure your computer manually with DNS
addresses, as explained in your operating system documentation.
• The router might not be configured as the TCP/IP gateway on your computer. If your
computer obtains its information from the router by DHCP, reboot the computer and verify
the gateway address.
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