Why can’t my device connect to the mobile router?
If you are experiencing problems connecting to the mobile router, try the following suggestions:
• If you are using the NETGEAR Mobile app and it does not find the mobile router, make sure that your
smartphone is connected to the mobile router’s WiFi network.
• Turn off your device and take the battery out, wait 10 seconds, put the battery back in, and turn your
device on.
• Restart your computer.
• Turn off or temporarily disable any security programs or firewalls.
• If possible, try using another computer or mobile device to connect to your mobile router. If you can,
then the problem is with the device that cannot connect, not the mobile router.
Why can’t I access the Internet?
If you are connected to the mobile router but cannot connect to the Internet, try the following suggestions:
• Check the display status on the LCD.
• Make sure that network coverage is available in your area.
• Make sure that your SIM card is active and enabled with data services.
• Wait one to two minutes for the mobile router to initialize.
• Confirm that your account is activated and that no other Internet connections are active.
• Switch your mobile router off and on and restart your computer or WiFi device.
Why is the signal indicator always low?
Your mobile router’s reception is poor. Try moving it to a location with a clear view of the sky (for example,
near a window).
Why is the download or upload speed slow?
Data transfer speed depends on signal strength and interfering radio sources like electrical generators or
other mobile router WiFi devices. Review the following possibilities:
• Check your signal strength and network type (for example, LTE 4G is generally faster than 3G).
• Check WiFi interference by powering the mobile router off and on to find a better WiFi channel.
• Switch WiFi channel from 2.4 GHz to 5 GHz.
• If the network signal is low, consider using external antennas or cradle the mobile router with built-in
high-gain antennas.
Frequently Asked Questions
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Nighthawk LTE Mobile Hotspot Router Model MR1100
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