NETGEAR R9000 - Troubleshooting

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Troubleshooting

This chapter provides information to help you diagnose and solve problems you might experience with your

router. If you do not find the solution here, check the NETGEAR support site at http://support.netgear.com for

product and contact information.

The chapter contains the following sections:

• Quick Tips on page 147

• Troubleshoot With the LEDs on page 147

• You Cannot Log In to the Router on page 149

• You Cannot Access the Internet on page 149

• Troubleshoot Internet Browsing on page 151

• Changes Are Not Saved on page 151

• Troubleshoot WiFi Connectivity on page 151

• Troubleshoot Your Network Using the Ping Utility on page 152

• Troubleshoot 404 Error Message When Trying to Log In to Plex Account on page 153

146

Main Page

Default Chapter1
- User Manual1
- Table of Contents3
- This Chapter Contains the Following Sections8
Chapter 1 Hardware Setup9
Unpack Your Router9
- Hardware Setup9
Front View10
Rear Panel12
Position Your Router13
Cable Your Router14
Turn the Leds on or off or Disable LED Blinking14
- Turn the Leds on or off Using the LED On/Off Switch14
- Disable or Enable LED Blinking or Turn off Leds15
Chapter 2 Connect to the Network and Access the Router17
Connect to the Network17
- Wired Connection17
- Wifi Connection17
- Wifi Connection Using WPS17
- Label18
Types of Logins18
Use a Web Browser to Access the Router18
- Automatic Internet Setup19
- Log in to the Router20
Install the Router with the NETGEAR up App20
Change the Language21
Access the Router with the NETGEAR Genie App21
Chapter 3 Specify Your Internet Settings23
- Use the Internet Setup Wizard23
- Manually Set up the Internet Connection23
  - Specify an Internet Connection Without a Login23
  - Specify an Internet Connection that Uses a Login24
- Specify Ipv6 Internet Connections25
- Change the MTU Size36
Chapter 4 Control Access to the Internet39
Set up Parental Controls39
- Control Access to the Internet39
Allow or Block Access to Your Network40
Use Keywords to Block Internet Sites41
- Block Services from the Internet42
- Delete Keywords from the Blocked List43
- Avoid Blocking on a Trusted Computer43
Manage Network Access Control Lists44
Schedule When to Block Internet Sites and Services44
Set up Security Event Email Notifications45
Chapter 5 Network Settings48
- View or Change WAN Settings48
- Set up a Default DMZ Server49
- Change the Router's Device Name49
- Change the LAN TCP/IP Settings50
- Specify the IP Addresses that the Router Assigns51
- Disable the DHCP Server Feature in the Router52
- Manage Reserved LAN IP Addresses53
  - Reserve an IP Address53
  - Edit a Reserved IP Address54
  - Delete a Reserved IP Address Entry54
- Use the WPS Wizard for Wifi Connections55
- Specify Basic Wifi Settings55
- Change the Wifi Mbps Settings57
- Change the Wifi Password or Security Level57
- Set up a Guest Wifi Network58
- Control the Wifi Radios59
  - Use the Wifi On/Off Button59
  - Enable or Disable the Wifi Radios59
- Set up a Wifi Schedule60
- Specify WPS Settings60
- Use the Router as a Wifi Access Point61
- Set up the Router in Bridge Mode62
- Set up a Bridge for a Port Group or VLAN Tag Group63
  - Set up a Bridge for a Port Group64
  - Set up a Bridge for a VLAN Tag Group65
  - Set up an IPTV Port to Lease an Intranet Port66
- Custom Static Routes67
  - Set up a Static Route68
  - Edit a Static Route69
  - Delete a Static Route69
- Ethernet Port Aggregation70
  - Set up Ethernet Port Aggregation70
  - View Ethernet Port Aggregation Status71
Chapter 6 Optimize Performance73
- Improve Network Connections with Universal Plug and Play73
- Wi-Fi Multimedia Quality of Service74
Chapter 7 Manage Your Network76
Update the Router Firmware76
- Check for New Firmware and Update the Router76
- Manually Upload Firmware to the Router77
Change the Admin Password and Enable Password Recovery77
Set up Password Recovery78
Recover the Admin Password79
View Router Status79
Display Internet Port Statistics80
Check the Internet Connection Status81
View and Manage Logs of Router Activity82
View Devices Currently on the Network83
- Monitor Internet Traffictraffic Metering84
Monitor Internet Traffic84
Manage the Router Configuration File85
- Back up Settings85
- Erase the Current Configuration Settings86
- Restore Configuration Settings86
Remote Access87
- Set up Remote Management87
- Use Remote Access88
Remotely Access Your Router Using the Genie App88
Chapter 8 Share USB Storage Devices Attached to the Router90
USB Device Requirements90
Connect a USB Storage Device to the Router90
Access a Storage Device Connected to the Router from a Windows Computer91
- Access a Storage Device that Is Connected to the Router from a Mac92
Map a USB Device to a Windows Network Drive91
Back up Windows Computers with Readyshare Vault92
Back up Mac Computers with Time Machine93
- Set up a USB Hard Drive on a Mac93
- Prepare to Back up a Large Amount of Data93
- Use Time Machine to Back up Onto a USB Hard Disk94
Install and Back up Files to Amazon Drive95
Use FTP Within the Network96
View or Change Network Folders on a Storage Device97
Add a Network Folder on a USB Storage Device98
Edit a Network Folder on a USB Storage Device98
Set up NETGEAR Downloader99
- Download Files Using NETGEAR Downloader99
- Change the NETGEAR Downloader Settings100
- Set up Email Notifications for NETGEAR Downloader100
- Manage NETGEAR Downloader Tasks101
- Safely Remove a USB Storage Device101
Chapter 9 Use Dynamic DNS to Access USB Storage Devices through the Internet104
- Set up and Manage Dynamic DNS104
- Set up FTP Access through the Internet104
- Your Personal FTP Server105
- Access USB Storage Devices through the Internet108
- Remotely Access a USB Device Using Readycloud108
  - Create a Readycloud Account108
  - Register Your Router with Readycloud108
Chapter 10 Use the Router as a Media Server110
- Set up Plex Media Server111
- Specify Readydlna Media Server Settings112
- Play Music from a Storage Device with Itunes Server112
  - Set up the Router's Itunes Server with Itunes113
  - Set up the Router's Itunes Server with the Remote App114
- Play Media from a USB Device on Tivo115
- Change the NTP Server117
- Share a USB Printer118
Chapter 11 Share a USB Printer119
- Install the Printer Driver and Cable the Printer119
- Download the Readyshare Printer Utility119
- Install the Readyshare Printer Utility120
- Print Using the NETGEAR USB Control Center121
- View or Change the Status of a Printer122
- Use the Scan Feature of a Multifunction USB Printer122
- Change NETGEAR USB Control Center Settings123
Chapter 12 Use VPN to Access Your Network126
- Set up a VPN Connection126
- Specify VPN Service in the Router126
  - Use VPN to Access Your Network126
- Install Openvpn Software127
- Use a VPN Tunnel on Your Windows Computer132
- Use VPN to Access the Router's USB Device and Media134
  - Use VPN to Access Your Internet Service at Home134
    - Set up VPN Client Internet Access in the Router135
    - Block VPN Client Internet Access in the Router135
- Use a VPN Tunnel to Access Your Internet Service at Home136
- Change VPN Pass-Through Settings136
Chapter 13 Customize Internet Traffic Rules for Ports138
- Port Forwarding to a Local Server139
- Port Triggering142
Chapter 14 Troubleshooting147
- Quick Tips147
- Troubleshoot with the Leds147
- You Cannot Log in to the Router149
- You Cannot Access the Internet149
- Troubleshoot Internet Browsing151
- Changes Are Not Saved151
- Troubleshoot Wifi Connectivity151
- Troubleshoot Your Network Using the Ping Utility152
  - Test the LAN Path to Your Router152
  - Test the Path from Your Computer to a Remote Device153
- Troubleshoot 404 Error Message When Trying to Log in to Plex Account153
Chapter 15 Supplemental Information154
- Factory Settings155
- Technical Specifications156

NETGEAR R9000 - Troubleshooting

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