NETGEAR R9000 User Manual

14
Troubleshooting
This chapter provides information to help you diagnose and solve problems you might experience with your
router. If you do not find the solution here, check the NETGEAR support site at http://support.netgear.com for
product and contact information.
The chapter contains the following sections:
• Quick Tips on page 147
• Troubleshoot With the LEDs on page 147
• You Cannot Log In to the Router on page 149
• You Cannot Access the Internet on page 149
• Troubleshoot Internet Browsing on page 151
• Changes Are Not Saved on page 151
• Troubleshoot WiFi Connectivity on page 151
• Troubleshoot Your Network Using the Ping Utility on page 152
• Troubleshoot 404 Error Message When Trying to Log In to Plex Account on page 153
146

NETGEAR R9000 Specifications

General

Processor	1.7GHz Quad-Core Processor
RAM	1GB
Flash Memory	512MB
WiFi Technology	802.11ac
WiFi Band	2.4GHz, 5GHz
Ethernet Ports	6 x 10/100/1000Mbps Gigabit Ethernet ports
USB Ports	Two USB 3.0 ports
Antenna	4 external antennas
Security	WPA/WPA2-PSK