Troubleshooting Guide 107
© 2018 Nortek AS
This error can also be identified by looking at the dual LED on the main PCB blinking red once per
second.
Vectrino: Error code: "<code> Connected! Error: Flash Corrupt". This indicates a problem with the
communication between the main board and the probe. There are a few possibilities:
1. Fingercontact on the probe is not properly fitted onto the circuit board.
2. The probe is connected the wrong way
3. Circuit board error
4. Probe board error
To investigate:
Try to connect the probe both ways to check if the probe is connected the wrong way. This can be
the issue if the enbell has been changed and the circuit board has been installed the wrong way.
Disconnect the probe and the endbell from the housing by removing the three screws at both ends.
Pull out the main board from the end bell side. Now connect the probe to the circuit board.
(Nothing will be damaged if connected the wrong way). Try the connect button and see if the error
message disappears.
If you manage to establish communication please assemble it together and be carefull to fit the
fingercontact onto the circuit board properly.
5.1.15 "Calibration matrix not stored"
Vectrino Profiler error code: "Profiling calibration matrix not stored in probe. XYZ mode not
supported"
The reason is most likely that the probe head is incorrectly mounted. Check Changing a Probe, and
try connecting it properly. Next, run a firmware upgrade. Also make sure that your software version is
up to date.
5.2 Instrument Stopped During Data Collection
There are mainly two problems that may cause an instrument to stop during data collection; power is
discharged/problematic or the recorder is full. The latter is only relevant for the Vector.
5.2.1 Power
Vector: The software allows you to calculate the anticipated power consumption as a function of the
sampling scheme and planned deployment duration. The predicted power consumption is given in
percentage, where 100% signifies complete depletion of a chosen battery pack for the particular
instrument. Make sure the power requirements calculated in the deployment planning dialog are met
before deploying.
Note that this calculation is based on using new batteries only, and we recommend that you to
always use fresh batteries when deploying an instrument. It is just not worth taking any risk with
possible non-collection or loss of data or any instrument failure due to low battery level. Consider the
cost of deployment and recovery of an instrument and place that against the cost of a fresh battery
pack. As standard practice, we always install a fresh battery pack before every instrument
deployment.
Vectrino and Vectrino Profiler: It is possible checking that the power supply is working by using a
multimeter/voltmeter. You should measure about 24VDC.
5.2.2 Full Recorder (Vector)
Always start a new deployment with an empty memory. To erase the instrument's recorder:
Make sure that you have transferred all the data you want to retain to your computer (if applicable)
and that the data is in good shape.
Click Deployment > Erase Recorder.
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