Nu-Vu SUB-123 - Warranty Limitations

NU-VU EQUIPMENT WARRANTY SUB–123 OWNER'S MANUAL
These times are based on servicing a unit that has been installed with allowance made for Access Panels on
the unit. If the unit is built into a wall that makes servicing very difficult or impossible without removing part
of the counter, wall, trim, etc., the extra time for gaining access shall be charged to the owner of the unit.
NU-VU
®
has determined that the listed times, which are based on the period necessary for a trained service
person to perform the work noted, are fair and reasonable. If a problem is not diagnosed within a half-hour,
the service person must contact the NU-VU
®
Service Department via telephone. Additional time for problem
solving will not be allowed unless this procedure is followed. An appointment for servicing a unit should be
set up since time will not be allowed for waiting to service a unit. Unless the service person justifies extra
time for performing the work noted, charges for work performed by the service person in excess of the
allowed time shall either be billed to the owner of the equipment or denied.
IMPORTANT: NU-VU WILL NOT PAY FOR ANY SERVICE CALLS AS WARRANTY
WORK IF A NU-VU
®
AUTHORIZED SERVICE AGENCY DETERMINES THAT YOUR
E
QU
IPMENT I
S
S
ET
U
P AND
O
PERATIN
G
PR
O
PERLY!
WARRANTY LIMITATIONS:
NU-VU
®
will pay for parts and labor under warranty if there is a defective component, but not for:
• Normal operational wear and tear on the following parts -
* Light bulbs
* Door gaskets
* Door handles and catches
* Fuses
• Damage attributable to customer abuse, including -
* Proofer water pan allowed to run dry and burn.
* Proofer fan motor damaged from not following outlined Dry-Out Procedure.
* Lack of regular cleaning or maintenance.
• Power supply problems, including -
* Insufficient or incorrect voltage.
* Damage to electrical components caused by a power surge or spike.
* Incorrect installation (i.e., equipment not supplied with separate neutral or ground as required,
or incorrect location of high-voltage power leg for 240-volt 3-phase units).
* Damage to electrical components resulting from use of an incorrect power supply cord or circuit
breaker.
• Operational problems resulting from customer’s failure to follow established procedures outlined in
the Owner’s Manual.
• A service call if nothing is found to be wrong (any returned parts work as per spec when tested).
• Recalibration of temperature and humidity controls (all controls are carefully calibrated and tested at
our facility before shipment).
• Any equipment moved from the place of original installation unless NU-VU
®
agrees in writing to
continue the warranty after the relocation.
• Ongoing operational adjustments due to changing environmental conditions or normal wear and
tear.
• Any overtime charges. NU-VU
®
will pay straight time only for any work performed on NU-VU
®
equipment.
NU-VU
®
FOOD SERVICE SYSTEMS MENOMINEE, MICHIGAN 49858-0035
page
46
Sales Fax (906) 863-5889 ♦ Service Fax (906) 863-6322 (800) 338-9886