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ENGLISH
nuwavenow.com
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troubleshoot guide
8686
Error Message: Solution(s):
Prb1
Probe not connected to the unit. Plug
the Brio into the appropriate
power socket.
Prb2
The Probe target internal temperature is
set higher than set cooking temperature.
Prb3
Probe short Circuit.
Contact Customer Service Department
at 1-877-689-2838 or help@
nuwavenow.com.
Prb4
Probe sensor not detecting temperature
increase. Ensure the Probe is inserted
into the food and the food is in oven
during cooking.
Er1
NTC Temperature Sensor overheated.
Turn unit off to cool. If the Brio is not
working after it cools down, contact
Customer Service.
Err1
NTC Temperature Sensor short circuit.
Contact Customer Service Department
at 1-877-689-2838 or
help@nuwavenow.com.
Err2
NTC Temperature Sensor is open.
Contact Customer Service Department
at 1-877-689-2838 or
help@nuwavenow.com.
French fries are not crispy when they come out of
the Brio.
1. The crispiness of the fries depends on the amount of oil
and water in the fries.
2. Make sure you dry the potato sticks properly before
adding oil. Cut the potato sticks smaller and dry
them for a crispier result. Add slightly more oil on
potatoes before placing in Brio for a crispier result.
If the unit needs to be replaced or returned to the
manufacturer, contact Customer Service Department at:
1-877-689-2838 or help@nuwavenow.com.
The NuWave Brio
®
14Q Digital Air Fryer Oven
THE MANUFACTURER WARRANTS
The Brio
®
, including the Mesh Tray, Mesh Racks, Drip Tray, Light
Bulb, Light Bulb Cover, Rotisserie Basket, Rotisserie Skewer, Door,
and Probe are to be free from manufacturer defects.
All electrical components are warranted for 1 year from the date
of purchase, under normal household use, and when operated
in accordance with the Manufacturer’s written instructions. The
Manufacturer will provide the necessary parts and labor to repair
any part of the Brio
®
at NuWave LLC Service Department. After the
expiration of the warranty, the cost of the labor and parts will be the
responsibility of the owner.
THE WARRANTY DOES NOT COVER
The Limited Warranty is voided if repairs are made by an
unauthorized dealer or the serial number data plate is removed
or defaced. Normal deterioration of nish due to use or exposure
is not covered by this Warranty. This Limited Warranty does
not cover failure, damages or inadequate performance due to
accident, acts of God (such as lightning), uctuations in electric
power, alterations, abuse, misuse, misapplications, corrosive-type
atmospheres, improper installation, failure to operate in accordance
with the Manufacturer’s written instructions, abnormal use or
commercial use. NuWave LLC reserves the right to void the Limited
Warranty, where allowable by law, for products purchased from an
unauthorized dealer.
TO OBTAIN SERVICE
The owner shall have the obligation and responsibility to: pay for all
services and parts not covered by the warranty; prepay the freight to
and from Service Department for any part or system returned under
this warranty; and carefully package the product using adequate
padding material to prevent damage in transit. The original container
is ideal for this purpose. Include in the package the owner’s name,
address, daytime telephone number, a detailed description of the
problem, and your “RGA number.” (Call 1-877-689-2838) or email
help@nuwavenow.com to obtain the RGA number (Return Goods
Authorization number). Provide the cooking system model & serial
number and proof of date of purchase (a copy of the receipt) when
making claims under this warranty.
LIMITED WARRANTYTROUBLESHOOT GUIDE
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