C5550 MFP User’s Guide
Troubleshooting > 173
Error
380
Open front cover
%ERRCODE%: paper jam
Open the front cover, remove 
the paper and close the cover.
See “Clearing paper jams” .
If the code still appears, contact 
your dealer.
Error
381
382
383
385
389
Open top cover
%ERRCODE%: paper jam
Open the top cover, remove the 
paper and close the cover. 
Error 381: Transport
Error 382: Exit
Error 383: Duplex entry
Error 385: Around fuser unit
Error 389: Printing page lost
See “Clearing paper jams” .
If the code still appears, contact 
your dealer.
Error
370
371
373
Open duplex cover
%ERRCODE%: paper jam
Open the duplex cover, remove 
the paper and close the cover. 
Error 370: Duplex reversal
Error 371: Duplex input
Error 373: Multi-feed into 
duplex (duplex remain jam)
See “Clearing paper jams” .
If the code still appears, contact 
your dealer.
Error
372
Open front cover
%ERRCODE%: paper jam
Misfeed from duplex. Open the 
front cover, remove the paper 
and close the cover. 
See “Clearing paper jams” .
If the code still appears, contact 
your dealer.
Error
360
Install duplex unit
%ERRCODE%: duplex unit open
Duplex unit is open (removed). 
When this error is detected, 
printing stops.
Error
350
351
352
353
Replace image drum
%ERRCODE%:%COLOR% drum 
life
The image drum has reached 
the end of its life (alarm).
Error 350: Y
Error 351: M
Error 352: C
Error 353: K
Warning status takes effect at 
cover open/close.
STATUS 
/ CODE
MESSAGE MEANING / ACTION