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When Paper Jams Occurs/When an Error Message does not Disappear Even After Jammed Paper is Removed
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3. Troubleshooting
Error Code 381, 638
A paper jam has occurred under an image drum.
1 Insert your nger into the recess on
the right side of the printer and pull the
front cover open lever (1) to open the
front cover (2) forward.
1
2
2 Press the output tray open button (3)
and open the output tray (4).
CAUTION
Possible to get
burned.
● The fuser unit is extremely hot. Do not touch
it.
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4
3 Remove all four image drums and place
them on a at surface.
4 Cover the removed image drums with
paper so that the image drums are not
exposed to light.
5 Pull out the jammed paper gently to the
rear of the printer (the direction of the
arrow) if an edge of jammed paper can
be seen.
Pull out the jammed paper gently while
lifting the release levers (5) on the fuser
unit if an edge of jammed paper cannot
be seen.
If an edge of jammed paper still remains inside
the unit, pull out the jammed paper gently to the
rear of the printer.
5
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