GM
Participation in an Alternative
Dispute Resolution Program
This program is available in all
50
states and the District
of Columbia. Canadian owners refer to your Warranty
and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right
to
change eligibility limitations and/or to discontinue its
participation in this program.
Both Oldsmobile and your Oldsmobile retailer are
committed to making sure you are completely satisfied
with your new vehicle. Our experience has shown that,
if
a
situation arises where
you
feel your concern has not been
adequately addressed,
the
Customer Satisfaction Procedure
described earlier in this section is very successful.
There may be instances where an impartial third party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty. To assist in resolving these
disagreements, Oldsmobile voluntarily participates in
BBB AUTO LINE.
BBB
AUTO
LINE is an out-of-court program
administered by the Better Business Bureau system
to
settle automotive disputes. This program
is
available
free
of
charge to customers who currently own or lease
a
GM vehicle.
If
you
are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at
the
following address:
BBB AUTO LINE
Council
of
Better Business Bureaus, Inc.
4200
Wilson Boulevard
Suite
800
Arlington, VA
22203-
1804
Telephone:
1-800-955-5
100
To
file
a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and a statement
of
the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
8-7
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