Omron BCM-500 - 15. Troubleshooting

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Care and maintenance
15. Troubleshooting
Ifanyofthebelowproblemsoccurduringthemeasurement,rstcheckthatnootherelectricaldevice
is within 12 inches (30 cm). If the problem persists, refer to the table below.
Error Display Cause Correction
You stepped off the
monitor during a
measurement of body
composition.
Do not step off the monitor until the measurement of
body composition is completed. (Refer to Section 6.)
The soles of your feet are
notinrmcontactwith
the electrodes.
Make sure that you are standing on the monitor
correctlybyplacingthesolesofyourfeetrmlyonto
the electrodes when taking a measurement. (Refer to
Section 6.)
The posture for
measurement is incorrect,
the soles of your feet are
notinrmcontactwiththe
electrodes or the soles of
your feet were dry.
Stand with your knees and back straight. Keep your feet
rmlyplacedontheelectrodesanddonotmoveyour
feet when taking a measurement. (Refer to Section 6.)
Slightly moisten the soles of your feet with a wet towel
and try again.
After setting the date and
time, the monitor was
touched or used before
the display automatically
turned OFF.
Remove and then re-insert the battery. Restart the
monitor starting from “Pair Your Monitor with Your Smart
Device”. (Refer to
Section 3.)
•
When the date and time are displayed, please leave
the monitor unattended until the power turns off
automatically.
Device error.
Remove and then re-insert the battery. Once this
is complete, please restart the monitor. If this error
continues to display, contact customer service.
Communication failure.
Turn off the power and try to communicate again. If this
error is displayed again, contact customer service.
You moved during a
measurement.
Stand still during a measurement.
Your body weight was out of the measurable range.
Communication failure.
Conrmthedisplayofyoursmartdevice,andfollowthe
instructions in “OMRON HeartAdvisor” app. Refer to
“Help” from “OMRON HeartAdvisor” app.
Batteries are low.
Recommend to replace the batteries with new ones
ahead of time. (Refer to Section 2.)
Batteries are depleted. Replace the batteries. (Refer to Section 2.)