12
Troubleshooting
This section provides instructions for general troubleshooting tasks.
• Basic Troubleshooting
• Unmounting the Workstation 6
• Disassembling the Workstation
• Reassembling the Workstation
• System Recovery
Basic Troubleshooting
The following table contains descriptions and solutions for common problems
encountered when installing or operating any configuration of the Workstation 6
Series.
Table 12-1 Basic Troubleshooting
Problem Possible Causes Solution
The workstation does not
start and does not show
the splash screen.
No power to the
workstation.
Make sure you connected the AC
power cable to the workstation and to
a surge-protected outlet, UPS, power
conditioner, or wall outlet.
If you placed the workstation on the
stand, make sure you connected the
power cable to the stand.
The workstation does not
start and the screen
remains blank after 30
seconds.
Missing or defective SO-
DIMM.
Re-seat SO-DIMM 0.
The workstation does not
start.
The operator LED stays
off or stays on.
The operator LCD remains
blank after 30 seconds.
The system board may be
defective.
Contact your Oracle MICROS
representative.
The workstation does not
connect to the Local Area
Network.
The Network Patch cable
is not connected.
Install the appropriate patch cable
between the workstation and the wall
jack.
The workstation does not
read mag cards.
The mag card reader
head is dirty or
contaminated.
The mag card reader is
defective.
Use the mag card cleaning kit on the
reader.
Replace the magnetic stripe reader.
12-1
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