Palm Pre 2 User Manual

216 Chapter 14 : Troubleshooting
T5. Take out the battery
IMPORTANT This is considered a drastic measure. Don’t try this method until
you’ve already tried the four Ts before this. Because open applications are forced to
close immediately during this kind of restart, some unsaved data may be lost.
Taking the battery out of a phone that is not properly shut down can damage your
phone.
1 Try shutting down the phone: Press and hold the power button.
Ta p Power > Shut Down/Swap Battery > Shut Down.
2 Whether step 1 succeeded or not, take out the battery, wait ten
seconds, and then reinsert it. This causes your phone to restart.
For detailed instructions on taking out the battery, see I need to replace the
battery.
Why this might help
When you disconnect the battery, your phone’s internal circuitry is
immediately shut down and goes into deep sleep. Reinserting the battery
performs a restart and also triggers an automatic clean-up of files that
weren’t closed properly.
Did this solve the problem?
• Yes : S to p.
• No: Continue.
T6. Connect your phone to your computer and reinstall webOS
software
IMPORTANT Don’t try this method till you’ve already tried the five Ts before
this.
1 Remove the battery. Don’t know how? See I need to replace the
battery.
2 Write down the serial number (S/N) printed in the battery
compartment.
3 Open your computer’s web browser and go to palm.com/rom.
4 Click the link to run webOS Doctor, enter the serial number, and
follow the instructions.
Why this might help
Something may have happened to your phone that corrupted its operating
system. Installing the latest version of webOS software refreshes all
memory.
Want help while you use webOS Doctor? Go to palm.com/support.
Select your phone and wireless service provider, and click Support
Services. Select one of the Palm support options.
For users of other Palm
®
devices
I want to transfer my data from my computer
If your personal information such as contacts or calendar events are stored
in a desktop organizer such as Palm
®
Desktop by ACCESS or Microsoft
Outlook
®
, you can do a one-time, one-way export of that data from the
desktop organizer to your Palm
®
Pre™ 2 phone.

Palm Pre 2 Specifications

General

Brand	Palm
Model	Pre 2
Category	Cell Phone
Language	English