Palm Pre 2 User Manual

220 Chapter 14 : Troubleshooting
Having trouble logging in to your Palm profile?
Remember, to log in to a webOS Palm profile, you must enter the same
email address and password you used to create the profile.
If you verified your profile when you created it, do this:
1 On your computer, go to palm.com/support, select your phone and
your wireless service provider, and then click Manage Palm Profile.
2 Click Forgot password?
3 Enter the email address you used to create your Palm profile and click
Next.
4 Enter the answer to your security question and click Next.
5 Enter your new password twice.
6 (Optional) Click Change Security Question, select a security
question, and enter your answer.
7 Click Reset Password.
If you never verified your profile or didn’t create a security question, the
process is a little different. Do this:
1 On your computer, go to palm.com/support, select your phone and
your wireless service provider, and then click Manage Palm Profile.
2 Click Forgot password?
3 Enter the email address you used to create your Palm profile and click
Next.
4 Type the text you see in the white box and click Send Email.
5 Open your email program on your computer, and open the email from
Palm with the subject How to reset your security information.
6 Click the link in the email.
7 Enter your new password twice.
8 (Optional) Click Change Security Question, select a security
question, and enter your answer.
9 Click Reset Password.
If that doesn’t work, or if you can’t remember your security question and
answer, contact Palm Support for help on gaining access to your profile.
Battery
WARNING Use only batteries and chargers that are approved by Palm with your
phone. Failure to use a battery or charger approved by Palm may increase the risk
that your phone will overheat, catch fire, or explode, resulting in property damage,
serious bodily injury, or death. Use of unapproved third-party power supply
accessories may damage the device and void the Limited Warranty for the
product.
I can’t charge the battery
• If you’re using a new battery or a new charger, make sure the battery and
charger are approved by Palm for use with your phone. Failure to use an
approved battery or charger may prevent your phone from turning on or
being charged.
• Try charging the battery from a different electrical outlet.
TIP After you create your Palm profile, you get an email from Palm at the address
you used to create the profile. Click the link in the email message to verify your
profile.

Palm Pre 2 Specifications

General

Brand	Palm
Model	Pre 2
Category	Cell Phone
Language	English