Palm Pre 2 User Manual

Chapter 14 : Troubleshooting 227
If you’re using a hands-free device enabled with Bluetooth
®
wireless
technology, try the following:
• Move your phone closer to the hands-free device. Audio quality degrades
as the distance between your phone and the hands-free device increases.
The effective range for a hands-free device varies among manufacturers.
• Confirm that no obstructions, including your body, are between the phone
and your hands-free device. For example, move your phone to the same
side of your body as your hands-free device.
My phone seems to turn off by itself
Your phone has a power-saving feature that’s set to turn off the screen if it
has been idle for one minute. You can change the auto-shut off interval (see
Set the interval for turning the screen off automatically).
If you restart your phone, wireless services, such as Wi-Fi and Bluetooth, are
automatically turned on if they were on before the restart. However, if the
phone can’t determine if a wireless service was on before the restart, that
service does not automatically turn on (see Turn the phone on/off).
If the problem persists and you’re using third-party applications, see
Third-party applications for additional suggestions.
Hands-free devices
I can’t make or receive calls using a Bluetooth
®
hands-free
device
Verify all of the following:
• The Bluetooth feature is turned on (see Turn the Bluetooth feature on/off).
• Your Bluetooth hands-free device is charged and turned on.
• Your phone is paired with your hands-free device, and the hands-free
device appears in the Devices list (see Connect with a paired device).
• Your phone is within range of the hands-free device. Bluetooth range is up
to 30 feet (10 meters) in optimum environmental conditions, which
include the absence of obstacles, radio interference from nearby electronic
equipment, and other factors.
• You are away from other devices using the 2.4GHz radio frequency, such
as cordless phones and microwaves. If this is impossible, move the phone
closer to the hands-free device.
• The hands-free device is compatible with your phone. Go to
palm.com/support to see a list of supported devices.
I lost the connection between my phone and my Bluetooth
headset
If your headset isn’t working, delete the existing pairing (see Delete a device)
and create a new one (see Set up and use a Bluetooth
®
hands-free device).
I hear static or interference when using my hands-free device
• Try moving your phone closer to the hands-free device. Audio quality
degrades as the distance between your phone and the hands-free device
increases. The effective range for a hands-free device varies among
manufacturers.
• Confirm that no obstructions, including your body, are between the phone
and your hands-free device.
• Move to a quieter location to reduce environmental noise.
Some features of my hands-free device don’t work with my
phone
• Check the compatibility list at palm.com/support to ensure that your
device is compatible with your Pre 2 phone.
• Not all hands-free features work with every hands-free device. Check the
documentation that came with your hands-free device or the
manufacturer’s website for feature-compatibility information specific to
your device.

Palm Pre 2 Specifications

General

Brand	Palm
Model	Pre 2
Category	Cell Phone
Language	English