232 Chapter 14 : Troubleshooting
• For multimedia messages, do the following:
• Contact Verizon Wireless to verify that your plan includes messaging
services, that these services have been correctly activated on your
phone, and that they are available at your location. (Verizon Wireless
should be able to tell you if messaging services have been
experiencing transmission delays.)
• Check to see if you have data services enabled. Open Phone ,
open the application menu, and tap Preference & Accounts. Under
Network, make sure Data Usage is set to On.
• If you are in roaming coverage, check to see if you have data
roaming enabled. Open Phone , open the application menu, and
tap Preferences & Accounts. Under Network, tap Data Roaming
and tap Enabled.
• If possible, contact the recipient of the message, and make sure the
receiving device can handle the type of message you’re sending.
• If a message arrives but does not display a notification, restart your phone
(see Restart your phone).
Wi-Fi
I am trying to connect my phone to my Wi-Fi network and
need to find the phone’s MAC address
Open Device Info , tap More Info, and tap Hardware. Under Phone,
the number listed to the right of Wi-Fi is your phone’s MAC address.
Web
My phone won’t connect to the Internet
Your phone supports 3G (EvDO), 1xRTT, and Wi-Fi wireless data networks.
To connect to the Internet, you must either subscribe to data services with
Verizon Wireless or be within range of a Wi-Fi network.
• You cannot connect to the Internet over the Verizon Wireless network
while you are on a call. To connect to the Internet while you are on a call,
connect to a Wi-Fi network
• Check to see if you have data services enabled. Open Phone , open
the application menu, and tap Preferences & Accounts. Under
Network, make sure Data Usage is set to On.
• If you are in roaming coverage, check to see if you have data roaming
enabled. Open Phone , open the application menu, and tap
Preferences & Accounts. Under Network, tap Data Roaming, and tap
Enabled. Note that additional charges may apply if you enable data
roaming.
• Turn off your phone and turn it on again (see Turn the phone on/off).
• Restart your phone (see Restart your phone).
• Contact Verizon Wireless to verify that your data plan has been correctly
activated. Verizon Wireless should also be able to tell you if there are any
outages in your location.
I can’t access a page
1 Make sure you have Internet access:
• Open Web and try to view a web page you’ve loaded before.
• To ensure that you’re viewing the page directly from the Internet,
tap .
• After confirming your Internet connection, try to view the page
again. If it comes up blank, tap .
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