Chapter 14 : Troubleshooting 223
I can’t get my screen to turn on after removing and replacing
the battery
Removing the battery turns off your phone completely, so you can’t just slide
out the keyboard or press power to turn on the screen. Instead, press
and hold power until you see a logo on the screen (approximately five
seconds). Then wait until your phone completes setup.
I can't get the back cover off
1 If the USB cable is attached to the phone, disconnect the USB cable.
2 If a wired headset is attached to the phone, disconnect the headset.
3 If you are removing the cover to replace the battery, turn the phone
completely off (see Shut down your phone).
4 Press and release the back cover release.
5 Slide your thumbnail or a credit card between the back cover and the
phone, starting at the bottom and moving halfway up one side until
you hear the clasp (a) release.
6 Repeat step 5 to release the clasp (b) on the other side of the phone.
7 Lift off the back cover.
TIP If your phone does not turn on after you press and hold power, you need to
connect your phone to the AC charger to charge it (see Charge the battery).
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