12.10 Error Codes and Error Messages
(KV-S5078Y)
Error codes corresponding to the scanner status are displayed on the LCD.
For details about the error codes and messages, check in User Utility.
If you cannot solve the problem by the following instructions, consult your administrator.
Error Code Cause Remedy
U11
The paper has jammed in the feed tray
area.
Open the ADF door, and remove the
paper.
The sensors are dirty. Clean the sensors (page 96).
U12
U13
U14
U16
A paper jam has occurred in the unit.
Open the ADF door, and remove the
paper.
The sensors are dirty. Clean the sensors (page 96).
U18
Paper has been left in the scanner.
Open the ADF door, and remove all the
paper left inside.
The sensors are dirty. Clean the sensors (page 96).
U22
U23
A double-feed error has occurred.
Open the ADF door, and remove the
jammed paper.
U25
U26
A stapled document has been detected.
Open the ADF door, and remove all the
paper left inside.
U30
The ADF door is open. Close the ADF door.
The Imprinter door is open. Close the Imprinter door.
C00 The scanner is offline. Check the connections of the LAN.
C10
The scanner cannot communicate with
the computer.
Check the connection with the
computer.
C20
The IP address of the server or the
network configuration is incorrect.
Check the following configurations
depending on the destination.
– FTP Server
– Shared Folder
– SMTP Server
The server is down. Check the status of the server.
C21
The server name or network
configuration is incorrect.
Check the following configurations
depending on the destination.
– FTP Server
– Shared Folder
– SMTP Server
The server is down. Check the status of the server.
12.10 Error Codes and Error Messages (KV-S5078Y)
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