1.18.2 Incoming Call Log
Description
When
an
incoming public trunk call with the caller’s information (e.g., Caller ID) is directed to an extension, the
information is automatically recorded in the call log of the called extension. This information is shown on the
telephone display and is used for confirming the caller, calling back, or storing the number and name in the
Personal Speed Dialling.
[Example]
Own extension
Incoming call distribution group
Call Log buttons
John White
DEC.12 10:00AM MON
NEW: Not Answered
123456789
--- Caller's name (20 digits max.)
--- Date and time of a call received
--- Answering Status*
--- Caller's number (16 digits max.)
"NEW" is displayed for call records which have not previously been viewed;
"OLD" is displayed for call records which have previously been viewed.
*:
Conditions
• Call Log Button
A
flexible
button can be customised as the Call Log button for the extension or an incoming call distribution
group. The button light shows the current status as follows:
Light pattern Status
Red on There is unchecked information.
Off All information has been checked.
• If the answering destination is not the original extension (FWD—No Answer, Intercept Routing—
No Answer, Overflow, and Call Pickup):
If a call is forwarded because it is not answered or another extension picks up the call, the information is
logged
in the call logs of both the original destination and the answering destination. If a call is forwarded
to several extensions before being answered, the information is logged in the call logs for all the extensions
it was forwarded to. If a call is forwarded to an incoming call distribution group and is not answered, the
information is not logged in the call log for the incoming call distribution group.
• Call Log for PS Calls
If a PS or a CS is in one of the following situations when a call arrives, the information is logged in the call
log for the PS:
a. When the PS is out of range.
b. When the PS is turned off.
c. When the CS is busy.
• Display Lock
An extension user can lock the Incoming Call Log display to prevent the call information from being viewed
at any extension through personal programming (Display Lock). In this case, the Outgoing Call Log display,
the Personal Speed Dialling number display and the SVM Log display are also locked and the voice
Feature Guide 219
1.18.2 Incoming Call Log
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