74
 ●
Check Before Requiring Services
Symptom Cause Remedy
Air conditioner does not run 
at all although power is turned 
on.
Power failure or after power failure Press ON/OFF operation button on remote 
controller again.
Operation button is turned off.
● Switch on power if  breaker is turned off.
● If breaker has been tripped, consult your dealer 
without turning it on.
Fuse blow out. If blown out, consult your dealer.
Poor cooling or heating 
performance
Air intake or air discharge port of indoor 
and outdoor units is clogged with dust or 
obstacles.
Remove dust or obstruction.
Fan speed switch is set to “Low”.* Change to “Medium” or “High”.*
Improper temperature settings See Section “
■
 Tips for Energy Saving”.
Room is exposed to direct sunlight in 
cooling mode.
Doors and /or windows are open.
Air filter is clogged. See Section “
■
 Care and Cleaning”. 
Too much heat sources in room in 
cooling mode.
Use minimum heat sources and in a short time.
Too many people in room in cooling 
mode.
Reduce temperature settings or change to “Medium” 
or “High”.*
* Fan speed display on the remote controller
High : 
 (CZ-RTC4),   (CZ-RTC5B, CZ-RTC6 series)
Medium : 
 (CZ-RTC4),   (CZ-RTC5B, CZ-RTC6 series)
Low : 
 (CZ-RTC4),   (CZ-RTC5B, CZ-RTC6 series)
If your air conditioner still does not work properly although you checked the points as described 
above, first stop the operation and turn off the power switch. Then contact your dealer and report 
the serial number and symptom. Never repair your air conditioner by yourself since it is very 
dangerous for you to do so. 
■
  Tips for Energy Saving
Avoid
●  Do not block the air intake and outlet of the unit. If either is obstructed, the unit will 
not work well, and may be damaged.
●  Do not let direct sunlight into the room. Use sunshades, blinds or curtains. If the walls and 
ceiling of the room are warmed by the sun, it will take longer to cool the room.
Do
●  Always try to keep the air filter clean. (See Section “■ Care and Cleaning”.) A clogged filter 
will impair the performance of the unit.
●  To prevent conditioned air from escaping, keep windows, doors and any other openings 
closed.
NOTE
Should the power fail while the unit is running
If the power supply for this unit is temporarily cut off, the unit will automatically resume operation 
once power is restored using the same settings before the power was interrupted.
Important Information Regarding The Refrigerant Used
NOTE
Refer to the Installation Instructions attached to the outdoor unit.
01_330918_EU_Eng.indb   74 2021/9/9   11:27:05