TROUBLESHOOTING
38
SYMPTOM ACTION
PRINTING Continued
6. Carefully remove any labels caught in the
printer.
• Ensure that labels are properly positioned in label
path and that width guides are in contact with both
sides of the label.
• End of label roll reached. Detach end of label roll
from core.
Printed image is
full, but grayish or
“translucent”.
• Print head energy setting is too high. Reduce
energy setting.
• Ribbon and media are incompatible. Test
alternative ribbon or media.
Voids in printed
image: areas where
there is no print.
• Dust on label. Remove dust with compressed air.
Place static tinsel across label unwind.
• Tag or label surface is inconsistent (including
color flood coating). Choose face sheet or flood
coating inks specifically designed for thermal
transfer.
• Ribbon and media are incompatible. Test
alternative ribbon or media.
• Print head elements or “dots” are dirty or
obstructed. Clean print head with pre-saturated
cleaning card (LS6-CLN) or soft-stemmed swab
and isopropyl alcohol.
• Print head elements or “dots” are burned out.
Replace print head.
Repetitive voids in
image.
• Print head elements or “dots” are dirty or
obstructed. Clean print head with pre-saturated
cleaning card (LS6-CLN), or soft-stemmed swab
and isopropyl alcohol.
• Print head elements or “dots” are burned out or
worn down. Replace print head.
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