TROUBLESHOOTING
39
SYMPTOM ACTION
PRINTING
Streaks or “dead
spots” in printed
image.
• Ribbon is wrinkled. See ribbon wrinkling.
• Poor coating quality on tag or label surface.
Contact media supplier for assistance.
• Clean print head with pre-saturated cleaning card
(LS6-CLN), or soft-stemmed swab and isopropyl
alcohol.
Not printing any
image (or barely
any image).
• Ribbon and media are incompatible. Test
alternative ribbon or media. Alternative ribbons
are wax or resin.
Printer stalls or will
not print.
• Ribbon or media is not loaded properly. Reload
ribbon and media, making sure both pass under
respective sensors.
• Ribbon or media sensors are dirty or obstructed.
Clean sensors with soft-stemmed swabs and
isopropyl alcohol or compressed air.
RIBBON
Ribbon is not
advancing properly.
• Ribbon is not loaded correctly. Load ribbon
properly at side of printer and ensure knob is in
lock position.
Ribbon wrinkling.
• Ribbon not loaded correctly. Remove ribbon, re-
insert and lock.
• Ribbon not wound tightly prior to installation.
Remove ribbon, wind take-up until slack
disappears, re-insert ribbon and lock in position.
Printer doesn’t stop
when out of ribbon.
Ribbon sensor is dirty or obstructed. Clean sensor
with soft-stemmed swab and isopropyl alcohol or
compressed air.
Ribbon breaking.
• Ribbon cartridge empty. Replace ribbon
cartridge.
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