EasyManua.ls Logo

PAX E800 User Manual

PAX E800
63 pages
To Next Page IconTo Next Page
To Next Page IconTo Next Page
Page #1 background imageLoading...
Page #1 background image
navi
Technical Support
support@pax.us
(877) 859-0099
www.pax.us
20190426 v1.0
E800 REFERENCE GUIDE
E800 Reference Guide
Date: 2019-04-26
Version: 1.0

Table of Contents

Question and Answer IconNeed help?

Do you have a question about the PAX E800 and is the answer not in the manual?

PAX E800 Specifications

General IconGeneral
BrandPAX
ModelE800
CategoryCash Register
LanguageEnglish

Summary

Preface

Technical Support Contact Information

Provides phone, email, and URL for technical support inquiries.

Revision History

1 INTRODUCTION

1.1 PURPOSE

Outlines the information covered in the reference guide.

1.2 INTENDED AUDIENCE

Identifies the target readers for the E800 reference guide.

1.3 ACRONYMS AND TERMS

Defines common acronyms and technical terms used in the document.

2 PACKAGING

2.1 TERMINAL BOX

Details the dimensions and weight of the E800 terminal box.

2.2 FOAM INSERTS

Explains the function of foam inserts in protecting the E800 during shipping.

3 BOX CONTENTS

4 PRODUCT DESCRIPTION

4.1 FRONT VIEW

Illustrates and labels the components visible from the front of the E800.

4.2 RIGHT SIDE VIEW

Illustrates and labels the components visible from the right side of the E800.

4.3 BACK VIEW

Illustrates and labels the components visible from the back of the E800.

5 PORTS

5.1 PORTS UNDER BACK COVER

Lists and describes the ports located beneath the E800's back cover.

5.2 PORTS ON RIGHT SIDE

Lists and describes the ports located on the right side of the E800.

6 TERMINAL LOCATION

7 PAPER ROLL

7.1 DIMENSIONS

Specifies the width, diameter, and length of the thermal paper roll.

7.2 LOAD PAPER

Step-by-step instructions for loading thermal paper into the E800 printer.

7.3 TEAR PAPER

Instructions on how to manually tear paper when the E800 is on battery power.

8 REPLACE PRINTER MODULE

9 POWER CONNECTION

10 INSTALL SIM OR MICRO SD CARD

11 HYBRID CARD READER

11.1 MAGNETIC STRIPE READER

How to use the magnetic stripe reader on the E800's Q20.

11.2 EMV CARD READER

How to use the EMV chip card reader on the E800's Q20.

11.3 NFC/CONTACTLESS CARD READER

How to use the NFC/contactless card reader on the E800's Q20.

12 ROUTER

12.1 CONFIGURING THE ROUTER

Step-by-step instructions for configuring the E800's built-in router via Ethernet.

12.2 RESTARTING THE ROUTER

Procedure for restarting the E800's built-in router using a paper clip.

13 CABLE LOCK (IF REQUIRED)

14 CLEANING THE DEVICE

15 SCREW LOCATIONS

16 BASIC OPERATION INSTRUCTIONS

16.1 POWER ON

Step-by-step guide to powering on the E800 terminal.

16.2 POWER INDICATOR

Explanation of the E800's power indicator lights.

16.3 POWER OFF

Instructions for properly powering off the E800 terminal.

17 DEFAULT SOFTWARE APPLICATIONS

18 SETTING UP COMMUNICATIONS

18.1 Wi-Fi Configuration

Guides on setting up Wi-Fi connections using DHCP, Static IP, Manual Static IP, and Proxy.

18.2 Cellular Communication

Information on installing SIM cards and configuring cellular service for the E800.

19 FREQUENTLY ASKED QUESTIONS

19.1 DOES THE E800 SUPPORT BLUETOOTH COMMUNICATION AND PERIPHERALS?

Confirms Bluetooth support and its use for application developers.

19.2 WHAT IS THE E800 OPERATING SYSTEM?

Identifies the E800's OS as PayDroid powered by Android 6.0.

19.3 DOES PAX USE ANDROID ENTERPRISE OR STANDARD ANDROID IN ITS TERMINALS?

Clarifies that PAX utilizes the standard Android version.

19.4 WHAT TYPE OF PROCESSOR DOES THE E800 HAVE?

States the E800 processor is a Quad-core Cortex-A17, 1.8GHz.

19.5 WHAT SIZE IS THE THERMAL PAPER ROLL?

Provides the dimensions for the thermal paper roll used in the E800.

19.6 CAN I GET A NEW PRINTER INSTALLED ON-SITE OR DO I NEED TO RETURN IT TO PAX FOR SERVICE?

Explains the E800 printer is field-replaceable and advises contacting support.

19.10 WHAT KIND OF BATTERY IS INSIDE THE E800? CAN I UNPLUG THE TERMINAL AND USE BATTERY POWER?

Details the E800's battery capacity and its runtime on battery power.

19.7 WHAT IS THE SPEED OF THE E800 PRINTER?

States the E800 printer speed is 5.9 inches per second.

19.8 IS THE PRINTER ON THE E800 A STANDARD FEATURE OR IS IT OPTIONAL?

Confirms the printer is a standard feature included on all E800 models.

19.9 HOW DO I TURN THE E800 ON AND OFF?

Provides step-by-step instructions for powering the E800 on and off.

19.11 CAN I USE THE PRINTER WHEN THE E800 IS RUNNING ON BATTERY POWER?

States the printer will not function when the E800 is running on battery power.

19.12 HOW LONG DOES THE E800 BATTERY TAKE TO RECHARGE?

Specifies the E800 battery recharge time as approximately 4 hours.

19.13 IS THE E800 AVAILABLE IN OTHER COLORS?

Mentions standard colors and availability of custom plastics with conditions.

19.14 HOW DO I ADJUST THE BRIGHTNESS OF THE DISPLAY?

Guides on adjusting display brightness through the E800's Settings menu.

19.15 DOES THE E800 HAVE A CAMERA?

Confirms the E800 includes a 5MP camera for reading 1D and 2D barcodes.

19.16 WHAT IS THE SCREEN RESOLUTION? CAN I CHANGE THE SCREEN RESOLUTION?

Provides screen resolutions for E800 and Q20; notes they are fixed.

19.17 HOW DO I CHANGE THE VOLUME ON AN E800? WHERE ARE THE VOLUME CONTROL BUTTONS?

Explains volume adjustment via Settings; no external volume buttons exist.

19.18 HOW ARE THE PORTS ON THE COMMUNICATION BOX, LIKE THE CASH DRAWER, CONFIGURED?

States that communication ports on the E800 are plug-and-play.

19.19 WHAT TYPE OF MAINTENANCE, IF ANY, NEEDS TO BE PERFORMED ON THE E800 PRINTER?

Recommends weekly cleaning of the printer's print head and paper area.

19.20 HOW SHOULD THE E800 BE CLEANED? WHAT CLEANER SHOULD BE USED?

Advises using a dry cloth for cleaning the E800 every 2-3 days.

19.21 HOW ARE SIM CARDS AND MICRO SD CARDS INSTALLED? HOW ARE THEY CONFIGURED?

Details the installation procedure for SIM and Micro SD cards in the E800.

19.22 WHAT ARE THE DIMENSIONS OF AN E800?

Provides the approximate dimensions of the E800 terminal.

19.23 HOW MUCH DOES AN E800 WEIGH?

States the approximate weight of the E800 terminal.

19.24 WHAT IS THE PAXSTORE?

Explains PAXSTORE as an online marketplace for terminal applications and management.

19.25 CAN THE E800 DOWNLOAD APPLICATIONS FROM THE PAXSTORE?

Confirms the E800 can download applications from the PAXSTORE.

19.26 WHAT SOFTWARE COMES LOADED ON THE E800 WHEN IT IS DELIVERED FROM THE FACTORY?

Lists default software applications installed on the E800 at the factory.

19.27 WHAT IS PDM?

Defines PDM as Payment Device Management for terminal management and updates.

20 PAX CUSTOMER SUPPORT

Related product manuals