Pentair AUTOTROL 368 - 10 Troubleshooting

Installer manual Autotrol 368 (604-606) - Troubleshooting
54 / 60 Ref. MKT-IM-007 / D - 09.10.2020
10 Troubleshooting
Err. code Cause Solution
E 1 Program settings have been
corrupted.
Press any button. If “E 1” does not
clear. Replace the controller.
E 3 Controller does not detect the
camshaft position and is returning to
the service position.
Wait until the controller returns to the
service position.
Camshaft is not turning during “E 3”
display.
Check if the motor is connected.
Verify that the motor wire harness is
connected to the motor and to the
controller module. Verify if the optical
sensor is connected and in place.
Verify if the motor gear has engaged
the camshaft.
If everything is connected, replace
components in this order:
1. Motor Assembly and optical
Sensor.
2. Controller.
Camshaft is turning more than
5minutes to find Home position.
Verify if the optical sensor is in place
and connected to wire. Inspect for
debris in the camshaft slots. If the
motor continues to rotate indefinitely,
replace the following components in
this order:
1. Optical Sensor.
2. Control.
Issue Cause Solution
Brine tank
overflow.
Loose in brine line connection. Ensure all brine line connections are
tight.
Drain line restricted with debris. Clean the drain controller. See
Cleaning and maintenance
[
→
Page45].
Flowing or
dripping water at
drain or brine line
after
regeneration.
Debris is preventing #3 or#4 valve
disc from closing.
Remove debris.
#3 or#4 valve disc worn. Replace valve discs. See Flappers
cleaning or replacement [
→
Page50].