Philips SpeechOne PSM6300 - Service and Support; Safety Instructions 3 Contact Our Supporting Philips Partners; Cleaning and Disinfection 4 Troubleshooting

5 Service nd support
Don’t perform ny mintennce opertions tht ren’t
described in this user mnul. Don’t disssemble the
device into its component prts to crry out repirs.
The device my only be repired in uthorized service
centers.
Contct our supporting Philips
prtners
If you hve ny questions bout your SpeechOne
or experience technicl issues, contct one of our
supporting Philips prtners. The locl prtner you
purchsed your SpeechOne from will strive to nswer
your questions nd to solve your problem s soon s
possible.
Troubleshooting
Find the most common problems you could encounter
with the SpeechOne in the following tble. If you re
unble to solve the problem with the informtion below,
contct the supporting Philips prtner you purchsed
the device from.
Problem Cuse Solution
The SpeechOne is completely without
function.
• Some computer providers limit the
output power of USB ports to 100 mA.
These ports my not provide enough
power for the SpeechOne to function
properly.
• Use  power supply unit. (The power
supply unit is not included nd needs
to be purchsed seprtely.)
• Connect the SpeechOne vi  self-
powered hub.
The SpeechOne doesn't respond to
input commnds.
• The wireless connection to the
docking sttion my be interrupted.
• The USB cble is connected to the
wrong USB port on the docking
sttion (i.e. USB port for chrging
mrked with 5V DC).
• Your computer is in sleep mode.
• The bttery is empty.
• Check the wireless connection.
• Move closer to the docking sttion.
• Strt the piring process s described
in the chpter Piring.
• Disconnect the USB cble from the
docking sttion nd connect it to the
USB port for PC connection mrked
with on the docking sttion.
• Wke your computer from sleep
mode.
• Chrge the SpeechOne.
• If none of the solutions provided
bove solves the problem, reset
the wireless connection. For more
informtion, see Resetting the
wireless connection.
The SpeechOne doesn't switch on. • The bttery is very low. • Chrge the SpeechOne.
24 Service and support