Captain-i Installation Guide 41
♦ Format is compatible with the one used in the Monitoring Station
♦ Correct dial method, i.e. pulse or tone
♦ Correct telephone numbers have been entered
♦ A prefix (usually 9) is programmed if the system works through a switchboard
No radio transmission to Monitoring Station
Check the following:
♦ Proper connection from the Captain-i PCB to the transmitter
♦ Radio Customer ID is not 0
♦ Station radio ID corresponds to the Monitoring Station
♦ Format is compatible with the one used in the Monitoring Station
No telephone connection to private telephone numbers
Check the following:
♦ The telephone line is properly connected to the IN inputs on the terminal
block
♦ In “Config 1” the P for telephone is programmed with “+”
♦ At least one telephone number is programmed for private numbers
♦ Correct telephone numbers have been entered
♦ Correct dial method (pulse or tone)
♦ A prefix (usually 9) is programmed if the system works through a switchboard
System is not answering telephone calls
Check the following:
♦ The telephone line is properly connected to the IN inputs on the terminal block
♦ In “Config 1” the P for telephone is programmed with “+”
♦ The system is programmed to pick up after a reasonable number of rings –
Not more than 10
Automatic arming is not functioning
Check the following:
♦ Clock fault (clock is set to the correct time)
♦ The Automatic arming feature is activated. See user’s manual.
Activation of a zone does not cause an alarm
Check the following:
♦ The Zone is not temporarily or permanently bypassed
♦ The zone is programmed for the correct response (siren, relay, etc.)
♦ Power supply is not low – AC or correct battery backup power supply
♦ Detectors are installed correctly and not malfunctioning
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