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ONE-YEAR LIMITED WARRANTY
Definitions:
The Distributor* of Platinum branded products warrants to you, the original purchaser of this new
Platinum-branded product (“Product”), that the Product shall be free of defects in the original
manufacturer of the material or workmanship for a period of one (1) year from the date of your
purchase of the Product (“Warranty Period”).
For this warranty to apply, your Product must be purchased in the United States or Canada from a Best
Buy brand retail store location or www.bestbuy.com or www.bestbuy.ca that are packaged with this
warranty statement.
How long does the coverage last?
The Warranty Period lasts for 1 year (365 days) from the date you purchased the Product. Your
purchase date is printed on the receipt you received with the Product.
What does this warranty cover?
During the Warranty Period, if the original manufacture of the material or workmanship of the
Product is determined to be defective by an authorized Platinum repair center or store personnel,
Platinum will (at its sole option): (1) repair the Product with new or rebuilt parts; or (2) replace the
Product at no charge with new or rebuilt comparable products or parts. Products and parts replaced
under this warranty become the property of Platinum and are not returned to you. If service of
Products or parts are required after the Warranty Period expires, you must pay all labor and parts
charges. This warranty lasts as long as you own your Platinum Product during the Warranty Period.
Warranty coverage terminates if you sell or otherwise transfer the Product.
How to obtain warranty service?
If you purchased the Product at a Best Buy retail store location, please take your original receipt and
the Product to any Best Buy store. Make sure that you place the Product in its original packaging or
packaging that provides the same amount of protection as the original packaging. If you purchased
the Product from a Best Buy online web site (www.bestbuy.com or www.bestbuy.ca), mail your
original receipt and the Product to the address listed on the web site. Make sure that you put the
Product in its original packaging or packaging that provides the same amount of protection as the
original packaging.
To obtain warranty service, in the United States call 1-888-BESTBUY or Canada call 1-866-BESTBUY.
Call agents may diagnose and correct the issue over the phone.
Where is the warranty valid?
This warranty is valid only in the United States and Canada at Best Buy branded retail stores or
websites to the original purchaser of the product in the county where the original purchase was made.
What does the warranty not cover?
This warranty does not cover:
• Customer instruction/education
• Installation
•Set up adjustments
• Cosmetic damage
• Damage due to acts of God, such as power surges
•Accident(s)
•Misuse
•Abuse
• Negligence
• Commercial purposes/use, including but not limited to use in a place of business or in communal
areas of a multiple dwelling condominium or apartment complex, or otherwise used in a place of
other than a private home.
• Modification of any part of the Product, including the antenna
• Display panel damaged by static (non-moving) images applied for lengthy periods (burn-in).
• Damage due to incorrect operation or maintenance
• Connection to an incorrect voltage or power supply
• Attempted repair by any person not authorized by Platinum to service the Product
• Products sold “as is” or “with all faults”
• Consumables, including but not limited to batteries (i.e. AA, AAA, C etc.)
• Products where the factory applied serial number has been altered or removed
• Loss or Theft of this product or any part of the product
• Display panels containing up to three (3) pixel failures (dots that are dark or incorrectly
illuminated) grouped in an area smaller than one tenth (1/10) of the display size or up to five (5)
pixel failures throughout the display. (Pixel based displays may contain a limited number of pixels
that may not function normally.)
• Failures or Damage caused by any contact including but not limited to liquids, gels or pastes.
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