AppendixC:
CustomerServiceandWarranty
If you encounter problems with your scanner, please review the installation
instructionsandtroubleshootingsuggestionscontainedinthisguide.
Visit our website
www.plustek.com for more customer service information. To avoid
delays,pleasehavethefollowinginformationavailable:
Scannernameandmodelnumber
Scannerserialnumber(locatedatrearofscannernearportconnectors)
Adetaileddescriptionoftheproblem
Yourcomputermanufactureranditsmodelnumber
ThespeedofyourCPU
YourcurrentoperatingsystemandBIOS(optional)
Nameofsoftwarepackage(s),versionorreleasenumberandmanufacturerofthe
software
OtherUSBdevicesinstalled
Service&SupportInformation(ForEUcountryonly)
Where appropriate, the period of availability of spare parts and the possibilities of
upgrading products information. Please ask local distributors and suppliers for spare
partsinformationandproductupgradeinformation.
Information requested by relevant Implementing Measure. Please ask local
distributors and suppliers for the related information of Implementing Measure test
report.
Donotdisposeanythingofproductsbeforeyouasklocal distributorsandsuppliersto
getcorrectinformationfordecreasesofenvironmentalimpactwithrightmethodsand
procedures.
Ifyouwanttodisposalstheproductand/oranaccessory,pleaseasklocaldistributors
andsupplierstogetthecontactinformationofnearest
disposalmanufactures.
Ifyouhaveanymaintenanceinquiry,pleaseasklocal distributorsandsupplierstoget
thecontactinformationofnearestmaintenancecenterinordertoextendtheproduct
usagelifetime.
If you want to maintain and clearance the product, please ask local distributors and
supplierstogettheright
informationofneareststores.
StatementofLimitedWarranty
ThisStatementofLimitedWarrantyappliesonlytotheoptionsyouoriginallypurchase
foryouruse,andnotforresale,fromanauthorizedreseller.
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