Forward a Call to Voicemail
When you are signed into Skype for Business, you have the option to forward calls directly to your
voicemail.
Note: The Forward to Voicemail option is available only when voicemail is enabled. If voicemail is
disabled, you can’t select the Forward to Voicemail option.
Procedure
1. Go to Settings > Features > Forward.
2. Select Forward to Voicemail.
All incoming calls go directly to your voicemail.
Managing Multiple Calls
You can manage multiple calls that are active, incoming, or held on the phone.
In the Calls screen, you can view active and held calls, including conference calls. The following figure
shows an active call and a held call.
Figure 8: Multiple Calls on the Calls screen
Manage a Call from the Calls Screen
From the Calls screen, you can manage a call by holding, resuming, or transferring the call.
Procedure
1. Select a call.
2. Do one of the following:
• Select Hold to place an active call on hold.
• Select Resume to make a held call active.
• Select Hang Up to end a call with a contact. You can end active calls only, so resume the
held call first before ending it.
Audio Calls
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