Poly Trio 8500 - Tips for Resolving Content Sharing Issues; Tips for Resolving Camera Issues; Set Log Levels

Tips for Resolving Content Sharing Issues
If your content is not showing when sharing content on a Poly Trio system, try one of the following
solutions:
• Make sure your device is on the same network as the room system.
• Contact your system administrator for additional help.
Tips for Resolving Camera Issues
If the camera is not working during a video call, try one of the following solutions:
• Check that the Poly Trio Visual+, Trio VisualPro, or RealPresence Group Series system is paired
with the Poly Trio system.
• Reconnect the camera to the paired device.
• If paired with a Poly Trio Visual+, make sure the camera is supported:
◦ Polycom EagleEye Mini USB camera
◦ Polycom EagleEye IV USB camera
◦ Logitech C930e webcam
• If paired with a Trio VisualPro or RealPresence Group Series system, make sure the camera is
supported:
◦ Polycom EagleEye IV camera
◦ Polycom EagleEye Director II camera
◦ Polycom EagleEye Producer camera
◦ Polycom EagleEye Acoustic camera
• Contact your system administrator for additional help.
Related Links
Check the Status of Paired Device on page 90
Set Log Levels
Your system administrator uses log files to understand any issues with your phone and may ask you to
set the level for log files to reduce the number of logs produced.
Contact your system administrator before setting a log level for your phone.
Procedure
1. Go to Settings > Basic > Diagnostic Logs > Server Log Level.
2. Choose a log level.
Troubleshooting
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