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Polycom 400 User Manual
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12
Basic Phone Features
Polycom T
elephone User Guide
621-00000092
Speakerphone T
roubleshooting
Problem
Solution
Y
ou can’t hear callers on the
speaker
.
Increase the speaker volume.
Callers can’t hear you
when
you use the speakerphone.
Make sure nothing is blocking the mic.,
which is located on the left side of the
telephone under the ha
ndset cradle.
Move closer to the microphone and face
the microphone when speaking.
The caller
’
s voice echoes.
Decrease the speaker
volume.
18
20
Table of Contents
Default Chapter
2
Table of Contents
2
1 Your Polycom Telephone
8
Introduction
8
Accessing Phone Features
8
In this Manual
8
Telephone Description
8
Polycom Telephone Features Table
10
Moving Your Telephone
11
2 Basic Phone Features
14
Adjusting the Volume
14
Answering a Call
14
Using the Phone
14
Answering a Second Call (Call Waiting)
15
Hanging up
15
Dial Tone and Ringer Patterns
16
Making an External Call
16
Using the Handset
16
Using the Speakerphone
17
Using the Phone Keypad
17
Making an Internal Call
17
Using a Headset
17
Using the Speakerphone
18
To Answer a Call Using the Speakerphone
18
To End a Call on the Speakerphone
18
Adjusting the Speakerphone Volume
18
Speakerphone Troubleshooting
19
3 Pressone Telephone Features
20
Feature Activation Digit
20
Abbreviated Dial
20
Creating an Abbreviated Dial Code
21
Using an Abbreviated Dial Code
21
Modifying an Abbreviated Dial Code
21
Polycom Telephone User Guide I
22
Deleting an Abbreviated Dial Code
22
Verifying an Abbreviated Dial Number
22
Anonymous Call Rejection
23
Enabling Anonymous Call Rejection
23
Disabling Anonymous Call Rejection
23
Authorization Code Calling
23
Billing Codes
24
Using the Phone
24
Using Star Codes
24
Blind Transfer
25
Call Back Queuing
25
Call Block (Selective Call Rejection)
26
Enabling/Disabling Call Block
27
Blocking Number of Last Call Received
27
Adding Numbers to Call Block List
27
Listing Blocked Numbers
28
Deleting Numbers from Call Block
28
Call Forward (All Calls)
30
Enabling Call Forward (All)
30
Using the Phone
30
Using Star Codes
31
Disabling Call Forward (All)
31
Using the Phone
31
Call Forward (Busy)
31
Enabling Call Forward (Busy)
32
Disabling Call Forward (Busy)
32
Call Forward (no Answer)
32
Enabling Call Forward (no Answer)
32
Disabling Call Forward (no Answer)
33
Call Pickup
33
Directed Call Pickup
33
Using the Phone
33
Using Star Codes
33
Group Call Pickup
34
Using the Phone
34
Using Star Codes
34
Call Return
34
Call Trace
35
Call Waiting
35
Answering the Second Call
36
Switching between Held Calls
36
Call Waiting with Caller ID
36
Call Waiting with ID Manager
36
Caller ID Block
37
Conference
37
Conference Call Tips
38
Dial Tone and Ringer Patterns
38
Direct Extension Assignment
39
Programming a Guest Phone
39
Re-Establishing the Guest Phone
40
Re-Establishing Your Old Phone
40
Do Not Disturb
41
Tips for Using Do Not Disturb
41
Enabling/Disabling Do Not Disturb
41
Using the Phone
41
Using Star Codes
41
Group Speed Dial
42
Hold
42
Hold-On Queuing
42
Hunt Groups
43
Intercom
43
Meet-Me Conference
44
Joining a Meet-Me Conference
44
To Join a Meet-Me Conference
45
Dialing in too Early
46
Entering an Incorrect ID
46
Extending the Conference Duration
46
Roll Call
47
Adding more Ports to an Active Meet-Me Conference
47
Dropping a Conference Call
47
Scheduling a Meet-Me Conference
48
Canceling a Meet-Me Conference
49
Modifying a Meet-Me Conference
49
Getting a List of Meet-Me Conferences
51
Multiline Call Park
51
Parking a Call
51
Retrieving a Parked Call
51
Music on Hold
52
Mute
52
Night
52
On-Hook Dialing
54
One-Touch Transfer
55
Permanent Caller ID Block Release
56
Phone Configurator
56
Assigning Your Phone Number to Your Phone
57
IP Address/Phone Number Announcement
57
Changing the Extension Number
58
Priority Call
58
Enabling/Disabling Priority Call
59
Adding Members to the Priority Call List
59
Listing Priority Call Members
60
Deleting Priority Call Members
60
Queue/Acd (Automatic Call Distribution)
62
Finding Your Queues
62
Logging Into/Out of Queues
62
Answering Calls from Queues
62
Viewing Calls-In-Queue Information
63
Redial
63
Using the Phone
63
Using Star Codes
63
Release
63
Remote Access to Call Forwarding
64
Setting or Changing Remote Forwarding
64
Canceling Remote Forwarding
65
Remote Phone
65
Dial-In Setup of Remote Phone
66
Deactivating Dial-Up Remote Phone
66
Web Portal Setup of Remote Phone
67
Deactivating Remote Phone Via Web Portal
67
Selective Call Forward
67
Enabling/Disabling Selective Call Forward
68
Entering the Forwarding Destination Number
69
Identifying the Forwarding Destination Number
69
Adding Forwarded Phone Numbers
69
Listing Forwarded Phone Numbers
70
Deleting Forwarded Phone Numbers
70
Speaker
72
Speed Dial
72
Programming a Speed Dial Button
72
Using a Speed Dial Button
72
Identifying the Number Assigned to a Speed Dial Button
73
Modifying a Speed Dial Number
73
Deleting a Speed Dial Number
73
Star Codes
74
Transfer
75
4 Voice Mail Features
78
Menus and Commands
79
Accessing Your Voice Mail
83
From Your Phone
83
From any Other Internal Phone
83
From any Outside Touchtone Phone
84
From the Email Program on Your PC
85
Using Controls While Playing Messages
86
Rewind/Fast Forward
86
Skip to the Beginning of a Message
86
Skip to the End of a Message
86
Pause Play of a Message
86
Composing Messages before Sending
87
Compose and Send a Message
87
Marking a Message as Urgent
88
Changing Your Password
88
Skipping the Mail Menu to Hear Messages
88
Returning to the Auto Attendant or Operator
89
Zeroing out to a Custom Operator
89
Replaying a Message
90
Saving a Message
90
Skipping to the Next Message
91
Deleting a Message
91
Forwarding a Message to Another Mailbox
91
Replying to a Message
92
Dialing Back a Caller
92
Sending a Message Directly to an Extension
93
Recording Personalized Mailbox Greetings
93
Listening to Your Greetings
94
Receiving Pager Notification
94
What You Receive on Your Pager/Cell Phone
95
Managing Distribution Groups
95
Available Options
96
Creating a New Group
96
Editing or Modifying a Group
97
List All Members
98
Add a Member
98
Delete a Member
98
Play the Name of the Group
99
Change the Name of the Group
99
Deleting a Group
100
Listening to a List of Distribution Groups
100
Exiting the Voice Mail System
101
5 Set up Outlook for TAPI
102
Using TAPI to Call from Outlook
102
Installing the TAPI Support Software
105
Configuring Windows for TAPI
110
Configuring Outlook to Use TAPI
121
5
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Polycom 400 Specifications
General
PoE
Yes
Protocols
SIP
Audio Codecs
G.711
Speakerphone
Yes
Headset Port
Yes
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