EasyManuals Logo

Polycom HDX Series Administrator's Guide

Polycom HDX Series
194 pages
To Next Page IconTo Next Page
To Next Page IconTo Next Page
To Previous Page IconTo Previous Page
To Previous Page IconTo Previous Page
Page #137 background imageLoading...
Page #137 background image
Troubleshooting
12 - 7
System displays a
message indicating network
congestion when placing an
ISDN call immediately after
starting the system.
This can occur if the system
uses a PRI E1 network
interface module that is
connected to an Adtran
Atlas 800 Plus module.
After power on, the Adtran
module must complete
channel restarts before the
system can complete ISDN
calls.
Wait about three minutes and try the call again.
ISDN: Line Status icons do
not go away so video calls
cannot be made.
The system is not
connected to an ISDN.
Check the ISDN line connections.
The ISDN number is
entered incorrectly.
Check the ISDN numbers with your service provider.
The ISDN line is
provisioned incorrectly by
the ISDN service provider.
Check that your ISDN line is provisioned for
Voice/Data.
The system is in an
unknown state.
Power off the system, wait five seconds, and power
on the system.
The system was not able to
auto-detect SPIDs, or the
SPID numbers are entered
incorrectly.
Note: The AT&T
point-to-point protocol does
not require SPIDs.
Select the Clear icon on the Auto Detect SPIDs
page, and then select the Start icon to automatically
detect the new SPIDs. Make sure your ISDN
numbers are entered correctly.
Check with your ISDN service provider and enter the
SPIDs and switch protocol manually.
Note: The AT&T point-to-point protocol does not
require SPIDs.
ISDN: When placing a call,
progress indicators do not
turn green.
The call does not connect
properly.
Try the call again.
Symptom Problem Corrective action

Table of Contents

Other manuals for Polycom HDX Series

Questions and Answers:

Question and Answer IconNeed help?

Do you have a question about the Polycom HDX Series and is the answer not in the manual?

Polycom HDX Series Specifications

General IconGeneral
Network ProtocolsH.323, SIP
Video Resolution1080p (depending on model)
Audio TechnologyPolycom StereoSurround
Content SharingPeople+Content
MicrophoneIntegrated or external
Video StandardsH.264, H.263
Audio StandardsG.711, G.722, G.722.1, G.728
Data StandardsH.239
Network Interface10/100/1000 Ethernet
Video InputsHDMI, DVI-I
Video OutputsHDMI, DVI-I
Audio InputsHDMI, RCA
Audio OutputsRCA
Power ConsumptionVaries by model
Operating Temperature0°C to 40°C (32°F to 104°F)
Humidity10% to 90% non-condensing

Related product manuals