Operator Conference and Assistance
Polycom, Inc. 114
To define a Conference IVR Service with Operator Assistance Options:
1 In the RMX Management pane, expand the Rarely Used list and select IVR Services.
2 On the IVR Services toolbar, click New Conference IVR Service.
3 Enter the Conference IVR Service Name.
4 Define the Conference IVR Service - Global parameters. For more information, see Conference
IVR Service Properties - Global Parameters.
5 Open the Welcome tab.
6 Define the system behavior when the participant enters the Conference IVR queue. For more
information, see Defining a New Conference IVR Service.
7 Open the Conference Chairperson tab.
8 If required, enable the chairperson functionality and select the various voice messages and options
for the chairperson connection. For more information, see New Conference IVR Service Properties -
Conference Chairperson Options and Messages.
9 Open the Conference Password tab.
10 If required, enable the request for conference password before moving the participant from the
conference IVR queue to the conference and set the MCU behavior for password request for Dial-in
and Dial-out participant connections. For more information, see New Conference IVR Service
Properties - Conference Password Parameters.
11 Select the various audio messages to play in each scenario. For more information, see For more
information, see New Conference IVR Service Properties - Conference Password Parameters.
12 Open the General tab.
13 Select the messages to play during the conference. For more information, see Conference IVR
Service Properties - General Voice Messages.
14 Open the Roll Call/Notifications tab.
15 Enable the Roll Call feature and assign the appropriate audio file to each message type. For more
information, see Conference IVR Service Properties - Roll Call Messages.
16 Open the Video Services tab.
17 Define the Video Services parameters. For more information, see New Conference IVR Service
Properties - Video Services Parameters.
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