Polycom realpresence 1800 User Manual

Polycom realpresence 1800

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Version 8.6 | June 2015 | 3725-74301-000C

Administrator Guide

RealPresence

®

Collaboration

Server (RMX)

1800/2000/4000

Table of Contents

Default Chapter2
- Limitation of Liability2
- Table of Contents3
- Overview32
- Who Should Read this Guide33
- About the Realpresence Collaboration Server System34
  - Network Services Guidelines35
    - ISDN Networks36
  - Realpresence Collaboration Server Supported Features37
- Polycom, Inc38
  - Software Prerequisites and Guidelines39
  - Polycom, Inc40
Conferencing Modes Overview41
- Polycom, Inc42
- Video Protocol Support in CP Conferences43
- Video Switching (VSW) Conferencing Guidelines44
- AVC Basic Conferencing Parameters45
- Supplemental Conferencing Features46
- SVC-Based Conferencing47
  - Polycom, Inc48
  - SVC Conferencing Guidelines49
    - MCU Supported Resolutions for SVC Conferencing50
    - Polycom, Inc51
- Mixed CP and SVC Conferencing52
  - MCU Resource Capacities for Mixed CP and SVC Conferences53
Using Conference Profiles54
- Conferencing Capabilities in the Various Conferencing Modes55
- Default Profile Settings in CP Conferencing Mode56
- Polycom, Inc57
- Default Profile Settings in SVC Only Conferencing Mode58
- Default Profile Settings in a Mixed CP and SVC Conferencing Mode59
- Polycom, Inc60
- Viewing the List of Conference Profiles61
  - Profiles Toolbar63
- Deleting a Conference Profile64
- Exporting and Importing Conference Profiles65
  - Exporting Selected Conference Profiles66
  - Importing Conference Profiles67
Defining AVC-Based Conference Profiles69
- Additional Information for Setting CP Profiles105
- Defining an AVC Video Switching Conference Profile119
  - H.264 High Profile Support in Video Switching Conferences122
Defining SVC and Mixed CP and SVC Conference Profiles124
- Defining Mixed CP and SVC Conferencing Profiles136
Video Protocols and Resolution Configuration for CP Conferencing138
- Video Display with CIF, SD and HD Video Connections139
- Hd1080P60 Resolution Guidelines140
- CP Conferencing with H.263 4CIF141
  - Video Resource Usage142
- Default Minimum Threshold Line Rates and Resource Usage Summary143
- Flag Settings151
- W448P Resolution152
  - Content153
  - Collaboration Server System Flag Settings154
Sharing Content During Conferences155
- Content Sharing Using H.239 Protocol156
- Content Sharing Using People+Content Protocol157
- Content Media Protocols158
- Content Transmission Methods159
  - Fixed Rate160
  - Guidelines for Sharing Contents Using Multiple Content Resolutions161
- Content Settings162
  - H.263163
  - Guidelines for Sharing Content Using H.264 HD164
- Content Sharing Related Issues165
- Sending Content to Legacy Endpoints166
- Useful Procedures in Content Sharing170
- Content Sharing Reference Tables177
Implementing Media Encryption for Secured Conferencing183
- Media Encryption Guidelines183
- Mixing Encrypted and Non-Encrypted Endpoints in One Conference184
- Monitoring the Encryption Status190
Setting Conferences for Telepresence Mode (AVC CP)192
- Collaboration Server Telepresence Mode Guidelines192
- Room Switch Telepresence Layouts198
- Guidelines for Managing the Room Switch Telepresence Layouts by the MCU199
- Speaker Priority in CP Video Layouts200
  - Selecting Speaker Priority203
  - Guidelines for Sending Content to Legacy Endpoints in Telepresence Conferences204
- Enabling Telepresence Mode205
- Monitoring Telepresence Mode207
  - Monitoring Participant Properties208
- Creating Multiple Cascade Links between Telepresence Conferences209
Additional Conferencing Information217
- Video Preview217
  - Workstation Requirements to Display Video Preview218
  - Previewing the Participant Video219
- Auto Scan and Customized Polling in Video Layout221
  - Customized Polling222
- Packet Loss Compensation - LPR and DBA224
- Audio Algorithm Support244
- Automatic Muting of Noisy Endpoints249
  - Automatic Muting of Noisy Endpoints250
    - Automatic Muting of Noisy Endpoints at the MCU Level251
- Permanent Conference252
  - Enabling a Permanent Conference253
- Closed Captions254
Defining Cascading Conferences256
- Cascading Link Properties256
  - Guidelines for Setting the Video Layout in Cascading Conferences257
  - Flags Controlling Cascading Layouts258
- Possible Cascading Topologies259
  - Basic Cascading Using IP Cascaded Link260
- Star Cascading Topology270
  - Creating a Cascade Enabled Dial-Out/Dial-In Participant Link272
  - Cascading Via Entry Queue277
- Cascading Conferences - H.239-Enabled MIH Topology283
Meeting Rooms299
- Use Time out as DTMF Delimiter300
- Use Time out as DTMF Delimiter302
- Meeting Room Toolbar & Right-Click Menu303
- Creating a New Meeting Room304
Entry Queues, Ad Hoc Conferences and SIP Factories305
- Defining a New Entry Queue306
- Listing Entry Queues310
- SIP Factories317
Address Book323
- Viewing the Address Book323
- Managing the Address Book328
- Importing and Exporting Address Books344
- Upgrading and Downgrading Considerations345
Scheduling Reservations347
- Using the Reservation Calendar349
  - Reservations Views350
    - Today View351
  - Changing the Calendar View352
- Scheduling Conferences Using the Reservation Calendar354
- Managing Reservations360
Operator Assistance & Participant Move367
Conference Templates382
- Using Conference Templates382
Start a Conference400
- Start an AVC CP Conference from the Conferences Pane401
Conference and Participant Level Operations414
- Paste Conference as415
- Participant Operations416
  - Copy, Cut and Paste Participant418
    - Paste Participant as419
- Moving Participants between Conferences420
  - Moving Participants Options421
- Personal Conference Manager (PCM) (AVC CP Conferences)422
Polycom Conferencing for Microsoft Outlook435
- Setting up the Calendaring Solution436
  - Calendaring Guidelines441
- Creating and Connecting to a Conference443
  - Connecting to a Conference444
    - Collaboration Server Standalone Deployment445
Conference and Participant Monitoring446
- Multi-Selection447
- Conference Level Monitoring448
- Participant Level Monitoring471
Recording and Streaming Conferences498
- Creating Multiple Virtual Recording Rooms on the Polycom® Realpresence® Media Suite499
- Defining the Dial out Recording Link500
- Enabling the Recording Features in a Conference IVR Service501
- Enabling the Recording in the Conference Profile502
- Dial out Recording Link Encryption504
Users Connections and Notes510
- Administrator Read-Only511
- Adding a New User512
- Deleting a User513
- Changing a User's Password514
- Renaming a User515
- Guidelines for Defining a Machine Account516
- Connections517
IP Network Services519
- Collaboration Server IP Network Services Overview519
- Management Network (Primary)520
  - External Entities521
- Modifying the Management Network522
- Modifying the Default IP Network Service530
  - Ethernet Settings546
- IP Network Monitoring550
- LAN Redundancy556
  - Signaling and Management Redundancy - Collaboration Server (RMX) 4000558
  - Configuration Requirements559
    - Realpresence Collaboration Server (RMX) 2000560
- Network Traffic Control561
- Realpresence Collaboration Server (RMX) Network Port Usage562
Defining ISDN/PSTN Network Services565
- Adding/Modifying ISDN/PSTN Network Services567
- Modifying an ISDN/PSTN Network Service573
Network Security575
- Guidelines577
- Deployment Architectures601
  - Business to Business Connections602
  - System Configuration in SBC Environments603
IVR Services604
- IVR Services List604
  - IVR Services Toolbar605
- Adding Languages606
  - Uploading a Message File to the Collaboration Server607
  - Defining a New Conference IVR Service609
- Defining a New Conference IVR Service610
  - Change to Chairperson627
    - Controlling the Receipt of In-Band and Out-Of-Band DTMF Codes628
  - Setting a Conference IVR Service or Entry Queue IVR Service as the Default Service634
- Modifying the Conference or Entry Queue IVR Service Properties636
- Replacing the Music File637
- Creating Audio Prompts and Video Slides638
  - Recording a New Audio Message640
  - Creating a Welcome Video Slide642
- Inviting Participants Using DTMF643
  - Guidelines644
  - Disabling the Invite Participant Option647
- External IVR Service Control648
- Default IVR Prompts and Messages649
- Volume Control of IVR Messages, Roll Call and Music653
- IVR Services in TIP-Enabled Conferences654
Call Detail Record (CDR) Utility655
- Multi-Part CDR Files656
  - Enabling the Multi-Part CDR Option657
- Viewing, Retrieving and Archiving Conference Information658
  - Multi-Part CDR File Display659
  - Refreshing the CDR List660
Gateway Calls661
- Call Flows662
- Configuring the Gateway Components on the Collaboration Server672
  - Defining the Conference Profile for Gateway Calls675
  - Defining the Gateway Profile676
System Configuration677
- Disconnect on Busy679
- Gateway Session Parameters680
- Connected Participant Parameters681
- Direct Dialing from ISDN/PSTN Endpoint to IP Endpoint Via a Meeting Room682
  - Dialing to Polycom® Realpresence DMA System684
  - Calling the Realpresence DMA Via Gateway IVR685
RMX Manager Application689
- Installing the RMX Manager Application689
- Installing the RMX Manager for Multi-User Capability694
- Starting the RMX Manager Application696
- Connecting to the MCU698
- RMX Manager Main Screen699
  - Use Other RMX Manager UI Components701
  - Grouping the Participants by MCU703
- Modifying the MCU Properties704
- Removing an MCU from the Mcus Pane705
- Import/Export RMX Manager Configuration706
- Installing RMX Manager in Secure Communication Mode707
  - Using an Internal Certificate Authority712
Use the RMX Web Client715
- RMX Web Client Screen Components716
- Accessing the Management Console When Security Policy Is Stringent727
Administration and Utilities728
- System Alerts729
  - Participant Alerts731
- RMX Time732
- Resource Management734
  - Flexible Resource Capacity735
- Resource Reports736
  - Displaying the Resource Report737
- Isdn/Pstn739
- System Information743
- Audible Alarms758
  - Audible Alarm Permissions759
  - Replacing the Audible Alarm File760
- Multilingual Setting761
- Banner Display and Customization762
- Software Management768
  - Using Software Management769
- Ping the Collaboration Server770
- Notification Settings771
- Logger Diagnostic Files772
- Information Collector774
- Activex Bypass786
- Resetting the Collaboration Server787
- Controlling System Flag Values789
  - Manually Adding a System Flag790
- The System Flags791
  - The CS System Flags835
  - Special System Flags838
Ultra Secure Mode847
- Enable Ultra Secure Mode847
  - ULTRA_SECURE_MODE System Flag848
    - System Flags Affected by Ultra Secure Mode849
- Certificate Management852
- SIP TCP Keep-Alive872
- Restoring the Collaboration Server Using the USB Port890
- MLPP (Multi Level Precedence and Preemption)891
  - Enabling Precedence892
    - Dial-Out Calls895
  - Configuring and Modifying Precedence Domains and DSCP Values896
    - System Flags897
- IEEE 802.1X Authentication898
  - Enabling and Configuring 802.1X Authentication899
- System Flags900
  - Disabling 802.1X Authentication901
  - Enabling, Disabling and Modifying the White List902
- Alternative Network Address Types (ANAT)904
- BFCP over UDP – AS-SIP Content905
  - Enabling AS-SIP Content906
- Internet Control Message Protocol (ICMP)907
- Password Encryption908
  - Non-Hashed Passwords910
- Media Encryption and Authentication912
Collaboration Server Hardware Monitoring913
- HW Monitor Pane Toolbar915
- Temperature Thresholds923
- Diagnostic Mode924
Appendix A - Disconnection Causes927
- ISDN Disconnection Causes932
Appendix B - Active Alarms937
Appendix C - CDR Fields Unformatted File949
- Event Records951
  - Event Specific Fields952
- Disconnection Cause Values983
Appendix D - Ad Hoc Conferencing and External Database Authentication987
- Ad Hoc Conferencing with Authentication988
  - Database Application989
- Conference Access with External Database Authentication990
  - Conference Access Validation - All Participants (Always)991
  - Conference Access Validation - Chairperson Only (Upon Request)992
- System Settings for Ad Hoc Conferencing and External Database Authentication993
  - Authentication Settings994
    - Enabling External Database Validation for Starting New Ongoing Conferences995
    - Enabling External Database Validation for Conferences Access996
Appendix E - Participant Properties Advanced Channel Information998
Appendix F - Secure Communication Mode1000
- Certificate Requirements1001
- Creating/Modifying System Flags1002
- Alternate Management Network1004
Appendix G - Configuring Direct Connections to the Collaboration Server1005
- Connect to the Management Network1009
- Connect to the Alternate Management Network (2000/4000)1011
- Connect to the Collaboration Server Using a Modem (2000/4000)1013
  - Procedure 4: Connect to the Collaboration Server1018
Appendix H - Deployment into Microsoft Environments1019
Appendix H - Deployment into Microsoft Environments1019
- Overview1019
- Lync 2013 SVC Connectivity to Realpresence Collaboration Servers1020
- Video Resource Requirement Selection in Lync 2013 AVMCU Cascade1040
  - Video Forcing and Changing Layout in Lync 2013 AVMCU Cascade1041
- Initiate and Connect to a Conference1042
  - Realconnect for Lync 20131043
- Call Admission Control1044
  - Monitoring Participant Connections1045
  - Collaboration Server Chairperson Vs. AVMCU Meeting Organizer1046
- Active Alarms and Troubleshooting1047
  - ICE Active Alarms1048
  - Troubleshooting1050
Appendix I - Polycom Open Collaboration Network (POCN)1051
- Deployment Architectures1052
- Call Flows1056
- Multipoint Call Without DMA1057
- Company to Company Models Using a Service Provider1058
- Call Flow1060
- Collaboration with Microsoft and Cisco1078
- Deployment Architecture1079
  - Call Flow1082
- Administration1083
- TIP Layout Support & Resource Usage1085
- Configuring the Microsoft, Cisco and Polycom Components1086
- Operations During Ongoing Conferences1097
  - Lync Participants (RTV)1099
  - Known Limitations1100
Appendix J - Restore Defaults1102
- Perform a Comprehensive Restore1104
Appendix K - SIP RFC Support1108
Appendix L - Media Traffic Shaping1110
- Capacity Reduction During Traffic Shaping1111
Appendix M - Homologation for Brazil1112
- Flag Name: H323_TIMERS_SET_INDEX1113

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Polycom realpresence 1800 Specifications

General

Brand	Polycom
Model	realpresence 1800
Category	Server
Language	English

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