Polycom realpresence 1800 - Administration and Utilities

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Polycom®, Inc. 697

Administration and Utilities

System and Participant Alerts

The MCU alerts users to any faults or errors the MCU encountered during operation. Two indication bars

labeled System Alerts and Participant Alerts signal users of system errors by blinking red in the event of an

alert.

Collaboration Server 1800/2000/4000 Status Bar

Note: Resource Capacities and Operational Specifications

For information about Resource Capacities and other operational specifications, see the

RealPresence® Collaboration Server (RMX) Hardware Guide specific to your system.

Main Page

Default Chapter2
- Limitation of Liability2
- Table of Contents3
- Overview32
- Who Should Read this Guide33
- About the Realpresence Collaboration Server System34
  - Network Services Guidelines35
    - ISDN Networks36
  - Realpresence Collaboration Server Supported Features37
- Polycom, Inc38
  - Software Prerequisites and Guidelines39
  - Polycom, Inc40
Conferencing Modes Overview41
- Polycom, Inc42
- Video Protocol Support in CP Conferences43
- Video Switching (VSW) Conferencing Guidelines44
- AVC Basic Conferencing Parameters45
- Supplemental Conferencing Features46
- SVC-Based Conferencing47
  - Polycom, Inc48
  - SVC Conferencing Guidelines49
    - MCU Supported Resolutions for SVC Conferencing50
    - Polycom, Inc51
- Mixed CP and SVC Conferencing52
  - MCU Resource Capacities for Mixed CP and SVC Conferences53
Using Conference Profiles54
- Conferencing Capabilities in the Various Conferencing Modes55
- Default Profile Settings in CP Conferencing Mode56
- Polycom, Inc57
- Default Profile Settings in SVC Only Conferencing Mode58
- Default Profile Settings in a Mixed CP and SVC Conferencing Mode59
- Polycom, Inc60
- Viewing the List of Conference Profiles61
  - Profiles Toolbar63
- Deleting a Conference Profile64
- Exporting and Importing Conference Profiles65
  - Exporting Selected Conference Profiles66
  - Importing Conference Profiles67
Defining AVC-Based Conference Profiles69
- Additional Information for Setting CP Profiles105
- Defining an AVC Video Switching Conference Profile119
  - H.264 High Profile Support in Video Switching Conferences122
Defining SVC and Mixed CP and SVC Conference Profiles124
- Defining Mixed CP and SVC Conferencing Profiles136
Video Protocols and Resolution Configuration for CP Conferencing138
- Video Display with CIF, SD and HD Video Connections139
- Hd1080P60 Resolution Guidelines140
- CP Conferencing with H.263 4CIF141
  - Video Resource Usage142
- Default Minimum Threshold Line Rates and Resource Usage Summary143
- Flag Settings151
- W448P Resolution152
  - Content153
  - Collaboration Server System Flag Settings154
Sharing Content During Conferences155
- Content Sharing Using H.239 Protocol156
- Content Sharing Using People+Content Protocol157
- Content Media Protocols158
- Content Transmission Methods159
  - Fixed Rate160
  - Guidelines for Sharing Contents Using Multiple Content Resolutions161
- Content Settings162
  - H.263163
  - Guidelines for Sharing Content Using H.264 HD164
- Content Sharing Related Issues165
- Sending Content to Legacy Endpoints166
- Useful Procedures in Content Sharing170
- Content Sharing Reference Tables177
Implementing Media Encryption for Secured Conferencing183
- Media Encryption Guidelines183
- Mixing Encrypted and Non-Encrypted Endpoints in One Conference184
- Monitoring the Encryption Status190
Setting Conferences for Telepresence Mode (AVC CP)192
- Collaboration Server Telepresence Mode Guidelines192
- Room Switch Telepresence Layouts198
- Guidelines for Managing the Room Switch Telepresence Layouts by the MCU199
- Speaker Priority in CP Video Layouts200
  - Selecting Speaker Priority203
  - Guidelines for Sending Content to Legacy Endpoints in Telepresence Conferences204
- Enabling Telepresence Mode205
- Monitoring Telepresence Mode207
  - Monitoring Participant Properties208
- Creating Multiple Cascade Links between Telepresence Conferences209
Additional Conferencing Information217
- Video Preview217
  - Workstation Requirements to Display Video Preview218
  - Previewing the Participant Video219
- Auto Scan and Customized Polling in Video Layout221
  - Customized Polling222
- Packet Loss Compensation - LPR and DBA224
- Audio Algorithm Support244
- Automatic Muting of Noisy Endpoints249
  - Automatic Muting of Noisy Endpoints250
    - Automatic Muting of Noisy Endpoints at the MCU Level251
- Permanent Conference252
  - Enabling a Permanent Conference253
- Closed Captions254
Defining Cascading Conferences256
- Cascading Link Properties256
  - Guidelines for Setting the Video Layout in Cascading Conferences257
  - Flags Controlling Cascading Layouts258
- Possible Cascading Topologies259
  - Basic Cascading Using IP Cascaded Link260
- Star Cascading Topology270
  - Creating a Cascade Enabled Dial-Out/Dial-In Participant Link272
  - Cascading Via Entry Queue277
- Cascading Conferences - H.239-Enabled MIH Topology283
Meeting Rooms299
- Use Time out as DTMF Delimiter300
- Use Time out as DTMF Delimiter302
- Meeting Room Toolbar & Right-Click Menu303
- Creating a New Meeting Room304
Entry Queues, Ad Hoc Conferences and SIP Factories305
- Defining a New Entry Queue306
- Listing Entry Queues310
- SIP Factories317
Address Book323
- Viewing the Address Book323
- Managing the Address Book328
- Importing and Exporting Address Books344
- Upgrading and Downgrading Considerations345
Scheduling Reservations347
- Using the Reservation Calendar349
  - Reservations Views350
    - Today View351
  - Changing the Calendar View352
- Scheduling Conferences Using the Reservation Calendar354
- Managing Reservations360
Operator Assistance & Participant Move367
Conference Templates382
- Using Conference Templates382
Start a Conference400
- Start an AVC CP Conference from the Conferences Pane401
Conference and Participant Level Operations414
- Paste Conference as415
- Participant Operations416
  - Copy, Cut and Paste Participant418
    - Paste Participant as419
- Moving Participants between Conferences420
  - Moving Participants Options421
- Personal Conference Manager (PCM) (AVC CP Conferences)422
Polycom Conferencing for Microsoft Outlook435
- Setting up the Calendaring Solution436
  - Calendaring Guidelines441
- Creating and Connecting to a Conference443
  - Connecting to a Conference444
    - Collaboration Server Standalone Deployment445
Conference and Participant Monitoring446
- Multi-Selection447
- Conference Level Monitoring448
- Participant Level Monitoring471
Recording and Streaming Conferences498
- Creating Multiple Virtual Recording Rooms on the Polycom® Realpresence® Media Suite499
- Defining the Dial out Recording Link500
- Enabling the Recording Features in a Conference IVR Service501
- Enabling the Recording in the Conference Profile502
- Dial out Recording Link Encryption504
Users Connections and Notes510
- Administrator Read-Only511
- Adding a New User512
- Deleting a User513
- Changing a User's Password514
- Renaming a User515
- Guidelines for Defining a Machine Account516
- Connections517
IP Network Services519
- Collaboration Server IP Network Services Overview519
- Management Network (Primary)520
  - External Entities521
- Modifying the Management Network522
- Modifying the Default IP Network Service530
  - Ethernet Settings546
- IP Network Monitoring550
- LAN Redundancy556
  - Signaling and Management Redundancy - Collaboration Server (RMX) 4000558
  - Configuration Requirements559
    - Realpresence Collaboration Server (RMX) 2000560
- Network Traffic Control561
- Realpresence Collaboration Server (RMX) Network Port Usage562
Defining ISDN/PSTN Network Services565
- Adding/Modifying ISDN/PSTN Network Services567
- Modifying an ISDN/PSTN Network Service573
Network Security575
- Guidelines577
- Deployment Architectures601
  - Business to Business Connections602
  - System Configuration in SBC Environments603
IVR Services604
- IVR Services List604
  - IVR Services Toolbar605
- Adding Languages606
  - Uploading a Message File to the Collaboration Server607
  - Defining a New Conference IVR Service609
- Defining a New Conference IVR Service610
  - Change to Chairperson627
    - Controlling the Receipt of In-Band and Out-Of-Band DTMF Codes628
  - Setting a Conference IVR Service or Entry Queue IVR Service as the Default Service634
- Modifying the Conference or Entry Queue IVR Service Properties636
- Replacing the Music File637
- Creating Audio Prompts and Video Slides638
  - Recording a New Audio Message640
  - Creating a Welcome Video Slide642
- Inviting Participants Using DTMF643
  - Guidelines644
  - Disabling the Invite Participant Option647
- External IVR Service Control648
- Default IVR Prompts and Messages649
- Volume Control of IVR Messages, Roll Call and Music653
- IVR Services in TIP-Enabled Conferences654
Call Detail Record (CDR) Utility655
- Multi-Part CDR Files656
  - Enabling the Multi-Part CDR Option657
- Viewing, Retrieving and Archiving Conference Information658
  - Multi-Part CDR File Display659
  - Refreshing the CDR List660
Gateway Calls661
- Call Flows662
- Configuring the Gateway Components on the Collaboration Server672
  - Defining the Conference Profile for Gateway Calls675
  - Defining the Gateway Profile676
System Configuration677
- Disconnect on Busy679
- Gateway Session Parameters680
- Connected Participant Parameters681
- Direct Dialing from ISDN/PSTN Endpoint to IP Endpoint Via a Meeting Room682
  - Dialing to Polycom® Realpresence DMA System684
  - Calling the Realpresence DMA Via Gateway IVR685
RMX Manager Application689
- Installing the RMX Manager Application689
- Installing the RMX Manager for Multi-User Capability694
- Starting the RMX Manager Application696
- Connecting to the MCU698
- RMX Manager Main Screen699
  - Use Other RMX Manager UI Components701
  - Grouping the Participants by MCU703
- Modifying the MCU Properties704
- Removing an MCU from the Mcus Pane705
- Import/Export RMX Manager Configuration706
- Installing RMX Manager in Secure Communication Mode707
  - Using an Internal Certificate Authority712
Use the RMX Web Client715
- RMX Web Client Screen Components716
- Accessing the Management Console When Security Policy Is Stringent727
Administration and Utilities728
- System Alerts729
  - Participant Alerts731
- RMX Time732
- Resource Management734
  - Flexible Resource Capacity735
- Resource Reports736
  - Displaying the Resource Report737
- Isdn/Pstn739
- System Information743
- Audible Alarms758
  - Audible Alarm Permissions759
  - Replacing the Audible Alarm File760
- Multilingual Setting761
- Banner Display and Customization762
- Software Management768
  - Using Software Management769
- Ping the Collaboration Server770
- Notification Settings771
- Logger Diagnostic Files772
- Information Collector774
- Activex Bypass786
- Resetting the Collaboration Server787
- Controlling System Flag Values789
  - Manually Adding a System Flag790
- The System Flags791
  - The CS System Flags835
  - Special System Flags838
Ultra Secure Mode847
- Enable Ultra Secure Mode847
  - ULTRA_SECURE_MODE System Flag848
    - System Flags Affected by Ultra Secure Mode849
- Certificate Management852
- SIP TCP Keep-Alive872
- Restoring the Collaboration Server Using the USB Port890
- MLPP (Multi Level Precedence and Preemption)891
  - Enabling Precedence892
    - Dial-Out Calls895
  - Configuring and Modifying Precedence Domains and DSCP Values896
    - System Flags897
- IEEE 802.1X Authentication898
  - Enabling and Configuring 802.1X Authentication899
- System Flags900
  - Disabling 802.1X Authentication901
  - Enabling, Disabling and Modifying the White List902
- Alternative Network Address Types (ANAT)904
- BFCP over UDP – AS-SIP Content905
  - Enabling AS-SIP Content906
- Internet Control Message Protocol (ICMP)907
- Password Encryption908
  - Non-Hashed Passwords910
- Media Encryption and Authentication912
Collaboration Server Hardware Monitoring913
- HW Monitor Pane Toolbar915
- Temperature Thresholds923
- Diagnostic Mode924
Appendix A - Disconnection Causes927
- ISDN Disconnection Causes932
Appendix B - Active Alarms937
Appendix C - CDR Fields Unformatted File949
- Event Records951
  - Event Specific Fields952
- Disconnection Cause Values983
Appendix D - Ad Hoc Conferencing and External Database Authentication987
- Ad Hoc Conferencing with Authentication988
  - Database Application989
- Conference Access with External Database Authentication990
  - Conference Access Validation - All Participants (Always)991
  - Conference Access Validation - Chairperson Only (Upon Request)992
- System Settings for Ad Hoc Conferencing and External Database Authentication993
  - Authentication Settings994
    - Enabling External Database Validation for Starting New Ongoing Conferences995
    - Enabling External Database Validation for Conferences Access996
Appendix E - Participant Properties Advanced Channel Information998
Appendix F - Secure Communication Mode1000
- Certificate Requirements1001
- Creating/Modifying System Flags1002
- Alternate Management Network1004
Appendix G - Configuring Direct Connections to the Collaboration Server1005
- Connect to the Management Network1009
- Connect to the Alternate Management Network (2000/4000)1011
- Connect to the Collaboration Server Using a Modem (2000/4000)1013
  - Procedure 4: Connect to the Collaboration Server1018
Appendix H - Deployment into Microsoft Environments1019
Appendix H - Deployment into Microsoft Environments1019
- Overview1019
- Lync 2013 SVC Connectivity to Realpresence Collaboration Servers1020
- Video Resource Requirement Selection in Lync 2013 AVMCU Cascade1040
  - Video Forcing and Changing Layout in Lync 2013 AVMCU Cascade1041
- Initiate and Connect to a Conference1042
  - Realconnect for Lync 20131043
- Call Admission Control1044
  - Monitoring Participant Connections1045
  - Collaboration Server Chairperson Vs. AVMCU Meeting Organizer1046
- Active Alarms and Troubleshooting1047
  - ICE Active Alarms1048
  - Troubleshooting1050
Appendix I - Polycom Open Collaboration Network (POCN)1051
- Deployment Architectures1052
- Call Flows1056
- Multipoint Call Without DMA1057
- Company to Company Models Using a Service Provider1058
- Call Flow1060
- Collaboration with Microsoft and Cisco1078
- Deployment Architecture1079
  - Call Flow1082
- Administration1083
- TIP Layout Support & Resource Usage1085
- Configuring the Microsoft, Cisco and Polycom Components1086
- Operations During Ongoing Conferences1097
  - Lync Participants (RTV)1099
  - Known Limitations1100
Appendix J - Restore Defaults1102
- Perform a Comprehensive Restore1104
Appendix K - SIP RFC Support1108
Appendix L - Media Traffic Shaping1110
- Capacity Reduction During Traffic Shaping1111
Appendix M - Homologation for Brazil1112
- Flag Name: H323_TIMERS_SET_INDEX1113

Polycom realpresence 1800 - Administration and Utilities

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