IVR Services
Polycom®, Inc. 596
28 Click the Operator Assistance tab.
The Operator Assistance dialog box opens.
29 Select Enable Operator Assistance to enable operator assistance when the participant requires or
requests help during the connection process to the conference or during the conference.
30 In the Operator Assistance Indication Message field, select the audio message to be played
when the participant requests or is waiting for the operator’s assistance.
31 Click OK to complete the IVR Service definition.
The new Conference IVR Service is added to the IVR Services list.
Change to Chairperson
Regular participants can request to become the conference chairperson using the appropriate DTMF code
(default: *78), which enabled them to perform operations designated for chairpersons only.
The Change to Chairperson via the DTMF code (default: *78) is executed only if the following settings were
configured for the MCU and the conference:
● In the Conference IVR Service - Conference Chairperson dialog box, select the Enable
Chairperson Messages check box, and select the appropriate voice messages.
For more information, see New Conference IVR Service Properties - Conference Chairperson
Options and Messages.
The Operator Assistance option is disabled in SVC conferences.
If the audio file was not uploaded prior to the definition of the IVR Service or if you want to add new
audio files, click Add Message File to upload the appropriate audio file to the Collaboration Server.
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