IVR Services
Polycom®, Inc. 578
5 Click Upload File to upload the appropriate audio file to the MCU.
The Install File dialog box opens.
6 Enter the file name or click the Browse button to select the audio file to upload.
The Select Source File dialog box opens.
7 Select the appropriate *.wav audio file, and then click the Open button.
The name of the selected file is displayed in the Install field in the Install File dialog box.
8 Optional. You can play a .wav file by selecting the Play button ( ).
9 Click Yes to upload the file to the MCU.
The system returns to the Add Message File dialog box.
10 Repeat step
6
for each additional audio file to be uploaded to the MCU.
11 Once all the audio files are uploaded to the MCU, close the Add Message File dialog box and
return to the Add Language dialog box.
12 Click OK.
Defining a New Conference IVR Service
The Collaboration Server is shipped with two default Conference IVR Services and all its audio messages
and video slide. You can define new Conference IVR Services or modify the default Conference IVR
Service. For the definition of Conference IVR Service for gateway calls, see Defining the IVR Service for
Gateway Calls.
Yes Yes The MCU issues an IVR prompt for the conference password. All endpoints
must respond with either the conference password or the chairperson
password. The MCU will prompt three times before non-responding
endpoints are disconnected.
No Yes The MCU issues an IVR prompt requesting the endpoint wanting to be
chairperson to respond with “#”.
When the endpoint wanting to be chairperson responds with “#”, the MCU
issues an IVR prompt requesting the chairperson password.
If no password is manually assigned to the conference, the MCU generates a random conference password.
Conference / Chairperson Password Interaction for Dial-in Participants
Password
System Behavior
Conference Chairperson
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