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Provides instructions for configuring, deploying, and administering Polycom Multipoint Control Units (MCUs) for video conferencing.
Identifies system administrators and network engineers as the target audience for this guide.
Assumes user familiarity with Windows OS, Internet Explorer, and basic video conferencing concepts.
Explains the typographic conventions used throughout the guide for clarity.
Describes the Polycom RMX 1800 system as a high-performance, scalable IP-network MCU for multipoint voice and video conferencing.
Details the Transcoding - AVC Conferencing mode, supporting Continuous Presence (CP) and Operator Conferences.
Explains how AVC-based Endpoints connect to AVC conferences and the dynamic CP capability.
Describes how the system selects the best video protocol for each endpoint in CP conferences.
Defines key parameters for video display and quality, including Line Rate, Audio Algorithm, and Video Protocol.
Covers additional features like H.239, Lecture Mode, Presentation Mode, Encryption, and Conference Recording.
Details additional conference management capabilities for users, supporting special requirements.
Lists the default Conference Profile settings for CP conferences, used for immediate standard ongoing CP conferences.
Explains how to list and view Conference Profiles in the Conference Profiles list pane.
Describes how to modify any of a Profile's parameters, but not rename the Profile itself.
Provides steps on how to delete a Conference Profile, noting restrictions if it's in use.
Explains that Profiles are the basis for defining ongoing conferences, reservations, meeting rooms, entry queues, and templates.
Details the process of defining a new AVC-CP conferencing profile, including general and advanced parameters.
Explains how Polycom RMX 1800 connects to endpoints at the highest line rate and best possible resolution.
Outlines rules for displaying video with CIF, SD, and HD connections in CP conferences.
Details H.264 High Profile's efficiency in video compression, reducing bandwidth requirements.
Covers H.263 4CIF video resolution support for sharpness video quality and specific line rates.
Explains the decision matrix matching video resolutions to line rates for optimal balance.
Compares resolutions used at various line rates for H.264 Baseline and High Profile for Sharpness and Motion.
Summarizes default minimum threshold line rates and resource usage for optimization settings.
Enables overriding default video resolution decision matrix to create a custom matrix.
Details how to access the Resolution Configuration dialog box via the Setup menu.
Explains how to modify resolution configuration using Basic and Detailed Configuration dialog boxes.
Covers flag settings like Maximum CP Resolution and Minimum Frame Rate Threshold for SD Resolution.
Lists available higher video quality resolutions and intermediate resolutions supported.
Describes sharing content like graphics, presentations, or live video using H.239 or BFCP protocols.
Explains the H.239 protocol's capability for transmitting and receiving two simultaneous video streams.
Details SIP clients supporting BFCP over UDP for sharing content with endpoints supporting specific protocols.
Explains content sharing using Content Highest Common (Video Switching) and Multiple Content Resolutions modes.
Allows Collaboration Server users to preview video sent to and received from participants to monitor quality.
Lists minimum hardware and software requirements for displaying the video preview window.
Provides steps to ensure a workstation can display the video preview window using dxdiag.
Explains Auto Scan for cycling participant display in a cell and Customized Polling for setting display order.
Details encryption availability at conference and participant levels, based on AES 128 and DH 1024 standards.
Summarizes participant connection status based on encryption settings and system flags.
Explains how LPR and DBA minimize media quality degradation from packet loss.
Describes the LPR algorithm using Forward Error Correction (FEC) to reconstruct lost packets.
Enables participants to view the lecturer in full screen while the lecturer sees all other participants.
Details how Lecture Mode is enabled at the conference level by selecting the lecturer.
Explains how to mute all participants' audio except the lecturer, preventing interruptions.
Lists supported audio algorithms and details Polycom’s proprietary Siren 22 and SirenLPR.
Explains the ENABLE_SIRENLPR_SIP_ENCRYPTION System Flag for SirenLPR audio with SIP encryption.
Describes how to verify the audio algorithm used by a participant's endpoint in the Channel Status dialog box.
Defines a Permanent Conference as any ongoing conference with no predetermined end time.
Explains that cascade links are treated as endpoints in CP conferences and resource allocation is based on line rates.
Provides recommendations for cascading conferences and viewing video across all conferences.
Details flags like FORCE_1X1_LAYOUT_ON_CASCADED_LINK_CONNECTION and AVOID_VIDEO_LOOP_BACK_IN_CASCADE.
Explains DTMF code forwarding between conferences over IP links, with exceptions for specific operations.
Describes the option to play a tone when a cascading link between conferences is established.
Describes a topology creating a link between two conferences, usually on different MCUs, for cost savings.
Explains topology where both MCUs register with the same gatekeeper or use IP addresses for cascading.
Details how dial-out IP participants in Conference A dial Conference B using a specific number format.
Explains how dial-out participants dial an Entry Queue using MCU prefix or IP address and Entry Queue ID.
Describes how the system automatically identifies a dial-in participant as an MCU, creating a Cascading Link.
Explains DTMF forwarding over ISDN links and how it can be limited using system flags.
Describes a topology where one or several conferences connect to one master conference.
Details a cascading hierarchy with two levels: a Master MCU on level 1 and Slave MCUs on level 2.
Explains how to monitor both conferences simultaneously using two instances of the Collaboration Server Web Clients.
Describes H.239 Multi-Hierarchy (MIH) cascading for large conferences across multiple Master-Slave levels.
Explains that MIH cascading hierarchy can extend up to four levels, commonly including three.
Details deployment guidelines for cascading hierarchy topologies based on RMX or MGC.
Provides guidelines for RMX systems at all levels and MGC configurations in MIH cascading.
Explains how video layout in cascaded conferences is determined by selected layouts in each conference.
Describes how Meeting Rooms are listed in the Meeting Room list pane and how to access them.
Details the functionality provided by the Meeting Room toolbar and right-click menus.
Provides instructions on how to create a new meeting room using the New Meeting Room button.
Defines Entry Queues as routing lobbies for conferences, and how participants connect and are routed.
Explains how to modify default Entry Queue properties and define additional ones.
Describes how to view the list of Entry Queues in the RMX Management pane.
Details how to modify the properties of an Entry Queue (EQ) via the Entry Queues pane.
Defines a Transit Entry Queue for calls with incomplete or incorrect conference routing information.
Explains how to designate another Entry Queue as the Transit Entry Queue.
Describes SIP Factories as conferencing entities enabling SIP endpoints to create Ad Hoc conferences.
Provides steps to create a new SIP Factory, including defining its parameters.
Explains how to view SIP registration status in Entry Queue or SIP Factory list panes.
Details how Entry Queues can be used for Ad Hoc conferencing, creating new conferences automatically.
Describes how to view participants defined in the Address Book, including its two panes.
Explains how to expand or collapse groups to view members in the Address Book Navigation pane.
Details the information displayed for each participant in the Participants List pane.
Explains how to hide or re-open the Address Book pane by clicking the anchor pin button.
Describes adding individual participants or groups from the Address Book to conferences via drag-and-drop.
Details adding participants to new or ongoing conferences or Conference Templates using drag-and-drop.
Explains how to add a group of participants, including sub-levels, to a conference using drag-and-drop.
Defines a group as a predefined collection of participants for managing clusters and connecting endpoints.
Provides instructions for managing groups in the Address Book via the Groups menu.
Offers guidelines on using the multi-level Address Book for local configurations.
Details methods for adding participants directly or from ongoing conferences to the Address Book.
Guides users on adding a new participant to the Main group or any group in the Address Book.
Explains how to substitute E.164 numbers for IP addresses when conference scheduling changes.
Describes adding participants to the Address Book directly from an ongoing conference.
Provides guidelines on resources for CP reservations, including participant limits and system resource availability.
Details participant limits for CP reservations based on video accelerators and license calculations.
Explains reservation management, including deletion from the calendar and concurrent reservation limits.
Guides users on opening and navigating the Reservation Calendar, including toolbar functions.
Describes the functions of toolbar buttons in the Reservation Calendar, such as New Reservation and Delete Reservation.
Lists available views for the Reservation Calendar: Week, Day, Today, and List.
Explains how to switch between Week and Day views in the Reservation Calendar toolbar.
Details three methods for creating a new reservation with default or interactive duration.
Provides step-by-step instructions for creating a new reservation using the Reservation Calendar.
Explains how to access and manage reservations via the Reservations List.
Describes viewing and modifying reservations using Week/Day views or the Reservation Properties dialog box.
Defines Operator conferences as special conferences enabling Collaboration Server operators to assist participants.
Outlines the conferencing entities that must be adjusted or created to enable operator assistance.
Details defining a Conference IVR Service with operator assistance options via RMX Management.
Explains defining an Entry Queue IVR Service with operator assistance options.
Guides on defining a Conference Profile that includes the Operator Conference option.
Provides steps to start an ongoing Operator conference from the Conference pane.
Lists guidelines for creating, saving, and activating identical conferences using templates.
Explains how to access and use the Conference Templates list, including toolbar buttons.
Details two methods for creating Conference Templates: from scratch or saving an ongoing conference.
Describes how to save an ongoing Operator conference as a template.
Explains how to start an ongoing conference from any saved Conference Template.
Describes using a Conference Template to schedule a single or recurring Reservation.
Provides instructions on how to delete one or several Conference Templates.
Explains exporting and importing Conference Templates and associated Conference Profiles for configuration transfer.
Details exporting Conference Templates to a single XML file for import to multiple MCUs.
Guides on exporting all Conference Templates from an MCU via the Collaboration Server Web Client.
Describes exporting a single or multiple Conference Templates to other MCUs.
Explains importing Conference Templates and Conference Profiles from one MCU to multiple MCUs.
Allows monitoring the general status of all ongoing conferences and their participants.
Enables viewing detailed conference status and setup parameters via Conference Properties.
Allows viewing detailed participant status and parameters via Participant Properties.
Explains how to detect SIP endpoint disconnections due to network or application failures using system flags.
Details creating multiple Virtual Recording Rooms (VRRs) on the RSS for recording links.
Outlines configuration steps for enabling recording, including Recording Links, IVR Service, and Profile settings.
Explains how to define a Recording Link for connecting the conference to the recording system.
Details enabling recording messages and DTMF codes within a Conference IVR Service.
Describes enabling recording options within the Conference Profile to allow conference recording.
Explains how to encrypt the Recording Link when recording an encrypted conference.
Defines users as entities connecting to the MCU via Collaboration Server Web Client for operations.
Lists the supported user authorization levels: Administrator, Operator, Chairperson, Auditor, etc.
Describes administrator capabilities: defining users, performing configurations and maintenance tasks.
Details a user with administrator viewing permissions but limited to system backups and no configuration changes.
Explains operator capabilities: managing meeting rooms, profiles, entry queues, SIP factories, and viewing configurations.
Describes chairperson capabilities: managing ongoing conferences and participants, with no access to configurations.
Defines an Auditor's role: viewing Auditor Files and auditing the system.
Explains how to view the Users pane, listing defined users, authorization levels, and disabled status.
Provides steps for administrators to add new users to the system.
Details the process for deleting a user, requiring administrator authorization.
Explains how administrators and operators can change user passwords.
Describes how an administrator can disable an enabled user and the indication displayed.
Explains how an administrator can enable a user previously disabled.
Provides steps to rename a user, forcing them to change their password upon next login.
Explains that Collaboration Server enables listing all currently logged-in connections to the MCU.
Guides on listing users currently connected to the MCU via the Collaboration Server Management pane.
Describes Notes as electronic sticky notes for writing questions, ideas, reminders, and other information.
Details how to create, open, and edit notes using the Collaboration Server menu and Notes window.
Explains how to view defined Conference IVR and Entry Queue IVR Services in the IVR Services list pane.
Provides quick access to IVR Service definitions, including creating new services and deleting existing ones.
Describes defining audio prompts in different languages and adding languages to the system.
Guides on uploading audio files for new or existing languages via the Supported Languages dialog box.
Details defining a new Conference IVR Service, including global parameters, welcome messages, and chairperson settings.
Explains defining an Entry Queue IVR Service with operator assistance options.
Describes how to set a Conference or Entry Queue IVR Service as the default service.
Explains how to modify properties of an existing IVR Service, except for the service name and language.
Details how to replace the default music file with a custom recorded music file.
Guides on creating custom video slides and recording voice messages for IVR services.
Enables Polycom RMX 1800 to function in IP environments by defining network parameters.
Used to control Collaboration Server via RP Collaboration Server Web Client, containing network parameters.
Configures and manages communications between Collaboration Server and conferencing devices.
Details modifying Management Network parameters for direct connection, routes, or DNS information.
Explains how to modify Default IP Service parameters like network type and IP addresses.
Allows manual configuration of LAN port speed and transmit/receive mode if switch requires it.
Uses Signaling Monitor to monitor status of external network entities like gatekeepers and SIP proxies.
Describes techniques enabling participants behind firewalls to connect remotely using the internet.
Provides examples of NAT Traversal topologies based on user requirements and infrastructure.
Outlines supported remote connection call flow options for Enterprise and CMA clients.
Details supported Business to Business connection call flow options between Enterprise A and Enterprise B clients.
Explains configuring FW NAT keep alive messages for RTP, UDP, and BFCP channels to keep port mappings open.
Addresses ensuring RealPresence Mobile endpoint can send content in SAM (Polycom SBC) environments.
Summarizes port numbers and their usage in the Polycom RMX 1800, including connection types and protocols.
Enables redundant LAN port connection to automatically replace a failed port using another physical connection.
Allows logical separation of media, signaling, and management networks for enhanced security.
Procedure to define additional Network Services besides the one defined during installation.
Explains setting a default Network Service for dial-out participants and resource reservation.
Explains that CDR utility retrieves conference information to a file for reports or export to billing programs.
Describes unformatted and formatted CDR files, including field names and values.
Details how multi-part CDR files ensure conference call data is recorded without loss for long duration conferences.
Provides instructions for downloading and installing the RMX Manager application from Polycom's website.
Guides on running the RMX Manager using a browser or the Windows Start menu.
Displays a list of MCUs currently defined in RMX Manager, including their IP address and product type.
Details how to connect the RMX Manager to an MCU to set up conferences, reservations, and monitor ongoing conferences.
Explains various ways to start a conference, including from the Conferences pane, Meeting Room, or Reservation Calendar.
Guides on starting a conference by clicking the New Conference button in the Conferences pane.
Explains how to start a conference from the Reservation Calendar by selecting an MCU and clicking New Reservation.
Describes starting conferences or reservations from Conference Templates saved in the selected MCU.
Explains how the MCU alerts users to faults/errors using System Alerts and Participant Alerts indication bars.
Details how System Alerts are activated for errors and recorded by the Collaboration Server.
Describes Participant Alerts for users/administrators to see participants needing attention.
Explains how audible alarms can be activated for Operator Assistance requests, enabled via User Customization.
Describes how to customize the multilingual setting using the Login screen's country flag.
Details how Login and Main Screen banners can display information or warnings, with customization options.
Explains using the Software Management menu to backup/restore configuration files and download MCU software.
Introduces the Ping administration tool for testing network connectivity by pinging IP addresses.
Guides on configuring notifications for system events like new connections, conferences, or alarms.
Describes the Logger utility for recording MCU system messages and saving them to files for analysis.
Explains how the Information Collector attains MCU internal entity information for data analysis.
Defines Auditor as a user who can view Auditor and CDR files for system auditing purposes.
Lists alerts and faults recorded by the Auditor, including event lists and transaction trees.
Explains how to modify system flags via Setup > System Configuration to configure overall system behavior.
Provides procedures for manually adding or deleting system flags in the MCMS_PARAMETERS tab.
Describes the Auto Layout option for automatically selecting conference video layout based on participant count.
Explains configuring automatic generation of conference and chairperson passwords when fields are left blank.
Explains how to view hardware component status, temperature, and voltage indications in the Hardware Monitor.
Details viewing properties of MCU, Card, and supporting hardware components like Fans, LAN, PWR.
Provides steps to reset DSP cards if they do not function properly during a meeting.
Explains how temperature sensors on cards monitor statuses and how critical conditions initiate system shutdown.
Lists causes for IP disconnection, including user disconnect, encryption issues, and resource deficiency.
Details various active alarms related to system status, configuration, and hardware issues.
Describes the conference summary record, including fields like File Version, Status, and Duration.
Explains event records containing event type code, timestamp, and event-specific fields separated by commas.
Lists standard fields for all event records, including CDR event type code, date, time, and structure length.
Lists events logged in the CDR file, indicating where to find details of specific event type fields.
Enables participants to start ongoing conferences on-the-fly without prior definition via an Ad Hoc-enabled Entry Queue.
Outlines required components: Entry Queue IVR Service with audio file, Ad Hoc-enabled Entry Queue, and Profile.
Details components needed before a participant can initiate an Ad Hoc conference.
Provides details on audio or video algorithm and protocol, including Frame per packet, Resolution, and Frame Rate.
Displays statistics related to packet loss and out-of-order packets, including Accumulated, Interval, and Peak values.
Explains establishing a direct connection between a workstation and the Collaboration Server for parameter modification.
Provides procedures to modify workstation networking parameters using the Windows New Connection Wizard.
Details connecting directly to the Collaboration Server by powering it on and connecting cables.
Lists SIP RFCs and their descriptions supported by RealPresence Collaboration Server (RMX) Systems.
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