Polycom® RMX™ 1800 Administrator’s Guide
21-8 Polycom, Inc.
3 When asked “Are you sure you want to send the rescue command to the card?”, click
Yes.
The card resets and its Status changes to Resetting. Upon the completion of the reset,
its Status changes back to Normal.
Temperature Thresholds
On each Collaboration Server card or there are temperature sensors that are placed near
specific components on the card. In the Hardware Monitor you can view the properties of
each card together with their temperature statuses. By right clicking on any card and
viewing the cards Properties, the Active Alarms tab displays all the card sensors, their statuses
and lists each sensor’s temperature specifications. When the temperature on the cards
initially rises, a fault could be triggered and can viewed in the System Alerts, Faults List. Load
issues can arise when the system nears the maximum conference mark or high port capacity
occurs on an Collaboration Server resulting in Upper Major or Upper Critical faults.
However, only when the Upper Critical threshold is passed does the Collaboration Server
system as a precaution initiate a system shutdown.
Figure 21-1RMX 1800 Hardware Monitor pane
With an Upper Major alarm activation it is recommended to perform the following checks:
Fans/fan tray functions, Overall System Ventilation and Filter (top, bottom & sides free and no
dust) and Room temperature (cool). When no apparent cause can be found, then contact your
next level of support.
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