Polycom® RMX 1800 Administrator’s Guide
19-44 Polycom, Inc.
Step 1: Creating the Information Collector Compressed File
To create the compressed file:
1 In the Collaboration Server menu, click Administration > Tools > Information
Collector.
The Information Collector dialog box is displayed.
2 In the From Date and Until Date fields, use the arrow keys to define the date range of the
data files to be included in the compressed file.
3 In the From Time and Until Time fields, use the arrow keys to define the time range of
the data files to be included in the compressed file.
4 Select check boxes of the information to be collected.
5 In the Export Path field, click the Browse button and navigate to the directory path
where the compressed file is to be saved.
6 Click the Collect Information button.
A progress indicator is displayed in the Information Collector dialog box while the file is
being created.
If logs are being collected in order to troubleshoot a specific issue, it is important that the date and
time range include the time and date in which the issue occurred. The default date and time ranges
may not be sufficient.
For example, if a specific issue occurred on October 1, 2013 at 12:15, the From Date and Until Date
should be October 1, 2013, the From Time should be around 12:10, and the Until Time should be
around 12:20.
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