Polycom RMX 1800 - Operator Assistance & Participant Move; Operator Conferences; Defining the Components Enabling Operator Assistance; Defining a Conference IVR Service with Operator Assistance Options

Polycom® RMX™ 1800 Administrator’s Guide
viii Polycom, Inc
Recording an Audio Message ...................................................................................15-27
Creating a Welcome Video Slide ..............................................................................15-30
Default IVR Prompts and Messages ................................................................................15-31
Volume Control of IVR Messages, Roll Call and Music ...............................................15-34
IP Network Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16-1
IP Network Services .............................................................................................................16-1
Management Network (Primary) ...............................................................................16-2
Default IP Service (Conferencing Service - Media and signaling) .........................16-2
Modifying the Management Network .......................................................................16-2
Modifying the Default IP Network Service ..............................................................16-7
Ethernet Settings .................................................................................................................16-18
IP Network Monitoring .....................................................................................................16-19
NAT (Network Address Translation) Traversal ............................................................16-23
Deployment Architectures ................................................................................................16-23
Remote Connection Using the Internet ...................................................................16-23
Business to Business Connections ............................................................................16-24
FW (Firewall) NAT Keep Alive ................................................................................16-25
System Configuration in SBC environments ..................................................16-25
Polycom RMX 1800 Network Port Usage .......................................................................16-26
LAN Redundancy ...............................................................................................................16-28
Requirements ...............................................................................................................16-28
Media, Signaling and Management Redundancy ..................................................16-28
Hardware Monitor Indications .................................................................................16-28
Multiple Network Services ................................................................................................16-30
Guidelines ....................................................................................................................16-30
Resource Allocation and Capacity ...................................................................16-31
Using Multiple Network Service ..............................................................................16-31
Enabling Multiple Network Service .................................................................16-31
Defining New IP Network Service ...................................................................16-32
Setting a Network Service as Default ...............................................................16-34
Ethernet Settings .................................................................................................16-35
Signaling Host IP Address and MCU Prefix in GK Indications ..................16-35
Conference Profile ...............................................................................................16-35
Hardware Monitor ......................................................................................................16-36
Signaling Monitor .......................................................................................................16-36
Conferencing ...............................................................................................................16-36
Defining Dial Out Participants .........................................................................16-36
Reserving Video Resources for a Conference .................................................16-37
Monitoring Conferences ....................................................................................16-37
Resource Report ..........................................................................................................16-38
Port Gauge Indications .......................................................................................16-38
The Call Detail Record (CDR) Utility . . . . . . . . . . . . . . . . . . . . . . . . . . 17-1
The CDR File ..........................................................................................................................17-1
CDR File Formats ..........................................................................................................17-1
Multi-Part CDR Files ....................................................................................................17-2
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