Operator Assistance & Participant Move
Polycom®, Inc. 340
9 Click the Video Services tab.
The New Entry Queue IVR Service - Video Services dialog box opens.
10 In the Video Welcome Slide list, select the video slide that will be displayed to participants
connecting to the Entry Queue. The slide list includes the video slides that were previously uploaded
to the MCU memory.
11 Click the Operator Assistance tab.
The Operator Assistance dialog box opens.
12 Select Enable Operator Assistance to enable operator assistance when the participant requires or
requests help during the connection process.
13 In the Operator Assistance Indication Message field, select the audio message to be played
when the participant requests or is waiting for operator’s assistance.
14 Click OK to complete the Entry Queue IVR Service definition.
The new Entry Queue IVR Service is added to the IVR Services list.
To define a Conference Profile for an Operator Conference
1 In the RMX Management pane, click Conference Profiles.
2 In the Conference Profiles pane, click New Profile.
The New Profile – General dialog box opens.
3 Define the Profile name and, if required, the Profile general parameters.
For more details, see New AVC CP Profile - General Parameters.
If the audio file was not uploaded prior to the definition of the IVR Service or if you want to add new
audio files, click Add Message File to upload the appropriate audio file to the Collaboration Server.
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