IVR Services
Polycom®, Inc. 577
4 In the Message Type list, select the message type for which the uploaded message is to be played.
You can upload several audio files for each Message Type. Each file is downloaded separately.
The table below lists the Message Types for each category:
IVR Message Types by Message Category
Message
Category Message Type Message
Conference
Password
Request Conference
Password
Requests the participant to enter the conference password.
Request Conference
Password Retry
A participant who enters an incorrect password is requested
to enter it again.
Request Digit Requests the participant to enter any digit in order to connect
to the conference. Used for dial-out participants to avoid
answering machines in the conference.
Welcome
Message
Welcome Message The first message played when the participant connects to
the conference or Entry Queue.
Conference
Chairperson
Request Chairperson
Identifier
Requests the participants to enter the chairperson identifier
key.
Request Chairperson
Password
Requests the participant to enter the chairperson password.
Request Chairperson
Password Retry
When the participant enters an incorrect chairperson
password, requests the participant to enter it again.
General Messages played for system related event notifications, for example, notification that the
conference is locked. Upload the files for the voice messages that are played when an
event occurs during the conference. For more information, see Conference IVR Service
Properties - General Voice Messages.
Billing Code Requests the chairperson to enter the conference Billing Code.
Roll Call Roll call related messages, such as the message played when a participant joins the
conference. Messages are listed in the Conference IVR Service - Roll Call dialog box.
Conference ID Requests the participant to enter the required Conference ID to be routed to the
destination conference.
Conference / Chairperson Password Interaction for Dial-in Participants
Password
System Behavior
Conference Chairperson
No No All endpoints connect without any IVR prompt.
Yes No The MCU issues an IVR prompt for the conference password. All endpoints
must respond with the conference password. The MCU will prompt three
times before non-responding endpoints are disconnected.
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