Before You Begin
Polycom, Inc. xx
How customer personal data is deleted
Getting Help
For more information about installing, configuring, and administering Polycom products, see the Polycom
Document Library.
Polycom and Partner Resources
See the following Polycom documentation for related information on this product:
● Polycom
®
RealPresence
®
Collaboration Server Release Notes
● Polycom
®
RealPresence
®
Collaboration Server 1800/2000/4000/Virtual Edition Getting Started
Guide
● Polycom
®
RealPresence
®
Collaboration Server Hardware Guide for the associated appliance edition
Data type Steps to delete Deletion method
Call detail
record (CDR)
By default, CDRs are overwritten by new CDRs
periodically. If required, CDR can be deleted through the
command line interface (ssh)
CDRs can also be deleted by performing a standard or
comprehensive restore operation. See the Restore
RealPresence Collaboration Server Defaults section in
this guide.
To do this:
1 Enable SSH
2 Go to > /opt/mcu/output/cdr
3 rm -f * cdr
Standard restore – simple delete
Comprehensive restore – System
hard disk file partition is formatted
User
credentials
See the Delete a User section in this guide. Simple delete
Address
book
See the Deleting a Participant from the Address Book
section in this guide.
The Address Book is also deleted by performing a
standard or comprehensive restore operation. See the
Restore RealPresence Collaboration Server Defaults
section in this guide.
If using the RMX Manager – simple
delete
Standard restore – simple delete
Comprehensive restore – System
hard disk file partition is formatted
Data
backups
Backup are stored in Local system.
Back up files can be deleted from local Windows / Linux
system. The local system is the machine where the
backup file is stored using RMX Manager.
Delete the backup file from specific
path on the local system.
Audit and log
files
Audit and log files are automatically deleted by the system
(oldest first) when the system reaches the auditor event
file limit of 1000.
Audit and log files are also deleted by performing a
standard or comprehensive restore operation. See the
Restore RealPresence Collaboration Server Defaults
section in this guide.
To do this:
1 Enable SSH
2 Go to > opt/mcu/mcms/Logfiles
3 Select the module > cd Logger
4 rm -f * (or the file name )
Standard restore – simple delete
Comprehensive restore – System
hard disk file partition is formatted
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