Polycom, Inc. 315
Restore RealPresence Collaboration
Server Defaults
Administrators can erase the current Polycom® RealPresence® Collaboration Server configurations and
restore default system settings. Two options are available:
● Standard restore
Delete customer conferencing entities and keep only system default conferencing entities. However,
the management network service and license info are not deleted.
● Comprehensive restore
Restore the MCU to the settings it had when shipped from the factory. The Default Management
Network and license information are deleted and the system hard disk file partition is formatted.
These restore functions are applicable only to appliance editions of the RealPresence Collaboration Servers
2000/4000/1800. You must have access to the RealPresence Collaboration Server, and you must have the
USB Key included as part of the installation accessory kit to which the server’s LAN configuration
information was saved.
Perform a Standard Restore from USB
A standard restore deletes the following files:
● CDR
● Address Book
● Log Files
● Faults
● Dump Files
● Notes
In addition, a standard restore deletes all ofthe conferencing entities:
● Entry Queues
● Profiles
● Meeting Rooms
● IVR Services
● Default Network IP Service
When the system restarts, it recreates these conferencing entities based on the system defaults. In addition,
the Fast Configuration Wizard runs automatically, enabling the user to configure the Default IP Network
Service.
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